Customer Testimonials
Good, thorough. Know my car is taken care of Experience with the dealership is Good, thorough. Know my car is taken care of. Wish the excessive surveys and follow ups would cut down a bit
Great. Friendly and courteous and knowledgeable. An outstanding experience as always. Love going there period.
Great. Friendly and courteous and knowledgeable. An outstanding experience as always. Love going there period.
Great. Friendly and courteous and knowledgeable. An outstanding experience as always. Love going there period.
The service was great I love the video very informative and my appointment was done in a very timely matter
Dropped car off for the day and was notified when done. Everything went smoothly My only complaint would be that I wish who ever moved the seat would have moved it back! Must have been a tall mechanic!! ??
So far great experience. Very friendly and helped us find a vehicle within our budget
They were very nice and helpful with all my need and wants and were flexible
Fast efficient friendly service
Great communication with very timely responses Very knowledgeable of vehicle and explained how technology works
Oil change speedy fast.
The service was good.The price was out of control I had a good experience with the staff.The work was done in a timely fashion.The price Was too high
Trinity was so helpful to me buying my car. She answered all of my questions. Friendly and I enjoyed her very much.
Amazingly friendly, went beyond and above to find the exact truck I wanted. The price was better than fair compared to rhe new price.
They tried to charge me for a service They owed me and didn't wash car afterwards like the website states
Nice people. Relatively quick oil change for a dealership. Felt it was a little over priced.
Trinity was great to work with! No pressure, hassle free and her customer service/ responsiveness was amazing!
Nate was amazing The people there was so kind. Nate came in on his day off. To help me
Took all day to diagnose problem. Dropped off Thursday pm for 730am Friday appt. I had to call for update at 4pm and we're just finishing the oil change b4 looking at the brakes. Took all weekend to get parts. Finished Tuesday. After initial difficulties called regularly with updates and car seems good. Thx
Professional and very knowledgeable staff. Was an easy and straightforward process. Would shop with them again
friendly, knowlegeable, , no pressure, explains everything. should be rated high, much better than most.
Took my new truck in for the first service at the service center. Oil change and tire rotation. In and out in less than 30 minutes! I've never had such quick high quality service.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
It was a very pleasant experience We came out very satisfied They were kind and courteous
I had a great experience. I had a great experience. And everyone was nice, I also like that I got a video when my vehicle was ready. I hope to return to this location, if I have any other issues.
Was very satisfied. Andrew worked for awhile for me to find the vehicle i was looking for. Was very much appreciated
1st time working with the dealership and I had a great experience. Staff was knowledgeable and willing to work to get the best deal possible
The facility is clean and efficient. I was greeted with 2 minutes of arriving at the facility.
Very friendly individuals. There was a gentleman that worked there who went out of his way to get crayons for my 6 year old daughter to color (there were none in the kids room).
Explains everything thoroughly. Sends a video showing everything they are talking about and did. No extra charges for just looking at something.
My rating and experience is definitely a 5, excellent! My wife and myself were blown away by Bella Kingman. Bella was very professional from start to the finish and at the end of the day I drove away with the vehicle I wanted. Consider yourself very lucky to have this young lady on your team. The Nissan building is very clean including the restrooms. Everyone was very kind and courteous as well. I will definitely be back as a recurring customer and also recommending others to your dealership in West Bend.
I was there for 5 hours, no one has figured out how to fix my car, and now I have to bring it back again on Monday because they need more time to figure out what was wrong
We were welcomed and served very well- especially pleased with vehicle selection! We had a good experience and left with a vehicle that will meet our needs.
They were very efficient and courteous and I would recommend them to friends and family. I myself am a person who has worked on mine and many other people's vehicles. I just don't have as much free time as I used to do my own service. So when I bought my truck from them I purchased a service package and am happy that I did.
They are in a hurry to get the car out of the lot with out detailing it and very sloppy. It's a nice vehicle but there is a bunch of dents that weren't in pictures and didn't get even a chance to look before being pushed out the door.
Trinity was hands down the best sales lady ive worked with. Through with things and made the process of trading in/buying quick and easy! Even made sure that I got the color I wanted! 🙂
The salesperson was able to find a similar model/year/mileage after the one I was interested in was sold while I was out of town. The manager then settled on a fair bottom line after some discussion. I also got an extended warranty for a very fair price. Love the car too.
They got the work done quickly, were very helpful, and have been consistent the couple times I've been with them
I think that the Service was very great to aork witg and enjoyed it very much!
Very warm and inviting Very warm inviting the staff were very friendly and nice Baby one inviting the staff were very nice and friendly they had nice music playing it was just a great environment
Joe Craden in a hip brace, was the only one to get up and greet us. His ability to be a customer advocate and relate our needs to the finance manager was great. I will recommend him and the dealership.
Trinity was very helpful, not pushy, friendly and helped me get in a vehicle that was within my budget and everything that I wanted.
Great atmosphere, with very kind and friendly employees. Very helpful finding me the best car in my budget. Would definitely return!
Excellent service from start to finish at Russ Darrow Nissan of West Bend Service Center. Scott Moore and the service team were professional, honest, and incredibly thorough throughout the entire process. They took the time to properly diagnose and repair my heater blower issue, program a new key fob, replace the switch assembly, and still had everything completed the same day.
Communication was clear, pricing was upfront, and the work was done right the first time. In a week full of unexpected hiccups, this team made the experience smooth and stress-free. Huge thank you as well to technician Phillip Kolar ... Read More Google - May 14, 2026
People were great and informative. Didn't push anything Myles was a an extraordinary salesmen!! Nice variety is cars
Joe Craden is a wonderful salesman. The service department was very timely on the repairs
They got to me right away and the service itself was great. Also got video footage of everything they did which I have not seen before but greatly appreciated it!
Trinity was absolutely amazing! She walked me through the entire process and also took the time to help my co-signer understand everything as well. She was able to get me into my dream car while keeping it within my monthly budget. I would highly recommend her and this dealership to anyone looking for a new car.
I noticed when I looked at the service sheet that everything was checked except the brake fluid and, I think the transmission fluid. Someone called to ask if everything was OK, and I mentioned it. But he said he nothing to do with the service and I would need to call them. I didn’t bother because, generally speaking, service is not good wherever you go.
Lori is always super understanding and helpful! She is honestly a huge reason why I service my vehicle at Russ Darrow Nissan
We scheduled an appointment for a recall and they were very prompt, had it done in a timely manner..
I had a great experience. All of the staff were super helpful and easy to work with.
The variable pricing is not respectful, the failed transfer of the plates immediately that day was not acceptable, the inability to fasten the front license plate also not acceptable. Overall disappointment with the Russ Darrow experience.
Fast and friendly service. You were out of snacks and bottled water again You didn't wash the car
Everyone at this dealership is very friendly and knowledgeable. They go above and beyond. Thank you
Everyone was so kind and worked with me with excellence and care. They went over and above! I am very pleased!
Joseph was very responsive, quick, informative and made this purchase for our client a good experience. From start to finish, a great experience and hope we can do more business in the future.
Efficient, Excellent service. Loved the video
Nothing but helpful in finding a car she helped me trade in my 2013 jeep grand Cherokee srt8 and got me into my new 2025 Hyundai Elantra N!!!
This is our 2nd Nissan from Rob and Joe. Very responsive and respectful. Very pleased. Thanks again!
They were very professional and finished the oil change and Recall quickly. Faster than what I thought it was going to be.
Professional, straight forward no pressure Worked to meet my financial goals on price. Low pressure negotiation. Gave me a fair deal on a great vehicle.
Myles told me the Nissan Versa had a 100,000 mile factory warranty. Later when I mention it he said it did not. Rob told me they would get an interest rate around 6% but in the end it was 7.63 %. Tony told me I would get 3 oil changes and tire rotations but did not tell me that cost me extra $190 dollars extra. I saw it written in the next day in the contract. He also sent me out the door without the paperwork for the extended warranty that I paid for. Later, when I asked, he sent it to me. 8 wanted the car ... Read More DealerRater - Apr 11, 2026
Recall
The service center is very helpful and willing to go the extra mile to accommodate you. Scott was very helpful.
Booked appointment online and it didn't actually schedule it. I didn't get a reminder so I was suspicious. The guy in service didn't let that be a problem and was able to fit me in. I only waited 10 extra minutes over a normally scheduled time. I have trouble getting my car to the dealer so this was a big deal to me to not have to come back another time.
Great experience dealing with Russ Darrow West Bend and Trinity! Exceptional communication and Trinity was able to locate and deliver the exact vehicle we were looking for. Her professionalism, kindness and good nature made for an excellent customer service experience. Definitely would recommend Trinity and visiting Russ Darrow West Bend!
I came in for an oil change and the day prior I noticed there was a recall on my vehicle. They were so nice to take care of that too! Awesome job!!
Trinity was amazing fast and efficient It was a great experience would recommend highly If you need a new car
very friendly salesman, very talkative and helpful, answered any and all questions from start to end
Trinity made this car buying experience so easy! I will definitely consider Russ Darrow West Bend for any future cars!
We ordered and paid for floor mats but they didn't order them. We had to follow up with them a couple weeks later.
Good looking dealership inside and out. They serviced my vehicle right away and I was on my way within an hour. My vehicle was parked inside and one of the workers opened and held the door for me on my way out. My car news was good but good news or bad it's all about customer service!
Trinity and Rob were both amazing sales people! Trinity did amazing taking through the test drives and helping narrow down which vehicle would fit me best. This is my second vehicle through Russ Darrow. Rob was also amazing with helping make sure everything would stay within my budget for me. Thank you!
They were able to get me a Rogue that I wanted. Pleased with the service.