Customer Testimonials
Ron was a great salesman! He was helpful, accommodating, and well versed in his field!
Ron helped me out with my new Frontier Purchase, Great guy and amazing to get along with! One of the best salesman i’ve worked with in a long time!
She was very nice and efficient, made it very easy to get my daughter a car!
Ron Jones really took interest in what we needed. And got us the right car!
Ron and the staff were very helpful and met all my needs, I would definitely recommend this dealership!!!!
Ron was great, if you re talking to someone else you'd be making a mistake, he does right by his customers!
Excellent to deal with! Everyone there was helpful and got answers for any questions I had.
Great buying experience. My sales person, Myles, was friendly, professional, knowledgeable and thourough. Left loving my car and my experience.
Trinity was very professional, personable and knows her product. She was thoughtful of our needs and was not a high pressure sales woman. Very easy to talk to, she's a good listener. Justin is really the reason we chose this dealership and both he and Trinity did not disappoint.
Trinity was so kind and helpful. I never felt pressured once to buy a vehicle. In the end she got me into a great vehicle and also got me a great deal! She’s great!
Trinity was very helpful and super nice to work with. Everyone was willing to answer all the questions I had.
We bought a new Armada and I have to say this was the best car buying experience I’ve ever had! Before we arrived Trinity sent us a video of the car we were looking at and greeted us at the door. She was an absolute gem to work with and would recommend her to anyone looking to buy a car at Nissan. Thank you Trinity and the finance guy Jon for a smooth sale and awesome buying experience for our first Nissan.
Trinity is the best and I’ll recommend her to anyone. Had only one sales person my entire life, sorry Gary I let Trinity.
This dealership is very friendly...very welcoming....and carming! Love how everyone is so happy as well
Trinity is very helpful and helped control the step by step process, and find us the best vehicle in our budget. We drove a very pleasant route. She got along well with my fiancé Maria. My name is Chris Youngworth
Trinity and Rob were great. Trinity has great patience. Helped me decide which Rogue I wanted and were very fair in the price.
We were pleased with Trinity, how she helped us find the car we were looking for. She took time with us and explained how the electronics on the vehicle worked.
Trinity followed up and ground us the vehicle we were hoping to have. She explained all details and information about our vehicle. She was very professional.
Myles is AWESOME! Best car salesman I've ever had the pleasure of dealing with! Go see him!
I had an amazing time working with my salesman Ronald Jones. He had the process very fast and efficient. I usually dread getting a new car but I was excited from the start!
I had an excellent buying experience with a salesperson by the name of Kylie. This is the 6th car I was looking to buy from Russ, but because It was so hot outside, I just decided to drive around the parkinglot and view the Altimas from my car. I was approached by Kylie, and she let me know that I could go inside where its cool, and she could go over what they had available. She was both personable, professional and explained everything completely. I decided to buy the 2026 Nissan Altima SR and picked it up the next day. I ... Read More Google - Jul 3, 2026
Ron was very knowledgeable and was able to answer all our questions quickly. We told him how much we wanted our monthly payments to be and he was able to get better! We weren't expecting to walk out with a new vehicle today, but everything went better than expected.
Had a great experience buying my first car. Joe and Rob were awesome. Definitely recommend coming here to buy your next car.
Myles was awesome
Good, thorough. Know my car is taken care of Experience with the dealership is Good, thorough. Know my car is taken care of. Wish the excessive surveys and follow ups would cut down a bit
The service was great I love the video very informative and my appointment was done in a very timely matter
Had a great experience purchasing my car at Russ Darrow in West Bend. My salesman, Brandon Wilder, made the entire process painless from start to finish. He was super informative and answered all of my questions without ever making me feel rushed or pressured. What stood out most was that he genuinely seemed focused on helping me get a good deal rather than just pushing a sale. Overall, it was an easy, stress-free experience and I’d definitely recommend working with him.
Joe C helped me get into a vehicle back in January. After an accident caused me to have a total loss on that vehicle, he immediately reached out to not only help me find a new vehicle but to make sure I was physically okay. When I went in to find a new vehicle I didn’t expect the process to move along as quickly as it did, but Joe got me into a 2019 Chevy Trax for a great rate. I highly recommend going to Russ Darrow Nissan in West Bend and seeing Joe C if you are in need ... Read More Google - Jun 26, 2026
Russ Darrow Nissan in West Bend was a disappointment. They had a customer cooler in the waiting area but nothing in it to drink. The dealer did not have private offices for customers without the music blaring to do work like other dealers. They also had tv to watch in the waiting room like other dealers. I sat at a table in the waiting room that watches the service dept. The whole time the 2 techs were just on their phones and did not touch the cars. After 1hr oil change, I could not get a receipt.
Dropped car off for the day and was notified when done. Everything went smoothly My only complaint would be that I wish who ever moved the seat would have moved it back! Must have been a tall mechanic!! ??
These guys are great! Would definitely recommend getting a vehicle from them to anyone and everyone! Specifically calling out Tori Abel, Brandon Wilder, Drake Burke, Tony Cesario, and Rob Garcia!
So far great experience. Very friendly and helped us find a vehicle within our budget
They are absolutely the best. I would recommend anyone in need of a vehicle to go here! Huge thank you to Tori Abel, Brandon Wilder, Rob Garcia and Tony for helping me out.
They were very nice and helpful with all my need and wants and were flexible
Fast efficient friendly service
Great communication with very timely responses Very knowledgeable of vehicle and explained how technology works
The service was good.The price was out of control I had a good experience with the staff.The work was done in a timely fashion.The price Was too high
Trinity was so helpful to me buying my car. She answered all of my questions. Friendly and I enjoyed her very much.
They tried to charge me for a service They owed me and didn't wash car afterwards like the website states
Nice people. Relatively quick oil change for a dealership. Felt it was a little over priced.
Trinity was great to work with! No pressure, hassle free and her customer service/ responsiveness was amazing!
Nate was amazing The people there was so kind. Nate came in on his day off. To help me
So I had Nissan Rouge and it had a recall, I did the recall and still the engine blew up. Nissan covered the new engine thst being said the dealer said the engine is on back order, they called me later and said the engine would be in next week. That very same day they called me and said the new engine was in and ready for me to pick up.
That is a red flag for me. Either they fixed it and gave it back to me and lied about the new engine or they are incompetent, either way ... Read More Google - Jun 17, 2026
Took all day to diagnose problem. Dropped off Thursday pm for 730am Friday appt. I had to call for update at 4pm and we're just finishing the oil change b4 looking at the brakes. Took all weekend to get parts. Finished Tuesday. After initial difficulties called regularly with updates and car seems good. Thx
Professional and very knowledgeable staff. Was an easy and straightforward process. Would shop with them again
Poor customer service and then no service recovery attempt.
friendly, knowlegeable, , no pressure, explains everything. should be rated high, much better than most.
Bought a certified used vehicle and got the warranty. Started to leak oil in less than a month. They wouldn't cover. Spoke with manager on price of replacement oil pan - quoted me a discount price, 'Roger' was his name. Did not give the discounted price at checkout. Poor customer service
Bought a certified used vehicle and got the warranty. Started to leak oil in less than a month. They wouldn't cover. Spoke with manager on price of replacement oil pan - quoted me a discount price, 'Roger' was his name. Did not give the discounted price at checkout. Poor customer service
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
It was a very pleasant experience We came out very satisfied They were kind and courteous
I had a great experience. I had a great experience. And everyone was nice, I also like that I got a video when my vehicle was ready. I hope to return to this location, if I have any other issues.
Was very satisfied. Andrew worked for awhile for me to find the vehicle i was looking for. Was very much appreciated
1st time working with the dealership and I had a great experience. Staff was knowledgeable and willing to work to get the best deal possible
The facility is clean and efficient. I was greeted with 2 minutes of arriving at the facility.
Very friendly individuals. There was a gentleman that worked there who went out of his way to get crayons for my 6 year old daughter to color (there were none in the kids room).
Explains everything thoroughly. Sends a video showing everything they are talking about and did. No extra charges for just looking at something.
My rating and experience is definitely a 5, excellent! My wife and myself were blown away by Bella Kingman. Bella was very professional from start to the finish and at the end of the day I drove away with the vehicle I wanted. Consider yourself very lucky to have this young lady on your team. The Nissan building is very clean including the restrooms. Everyone was very kind and courteous as well. I will definitely be back as a recurring customer and also recommending others to your dealership in West Bend.
I was there for 5 hours, no one has figured out how to fix my car, and now I have to bring it back again on Monday because they need more time to figure out what was wrong
We were welcomed and served very well- especially pleased with vehicle selection! We had a good experience and left with a vehicle that will meet our needs.
They were very efficient and courteous and I would recommend them to friends and family. I myself am a person who has worked on mine and many other people's vehicles. I just don't have as much free time as I used to do my own service. So when I bought my truck from them I purchased a service package and am happy that I did.
They are in a hurry to get the car out of the lot with out detailing it and very sloppy. It's a nice vehicle but there is a bunch of dents that weren't in pictures and didn't get even a chance to look before being pushed out the door.
I think that the Service was very great to aork witg and enjoyed it very much!
Very warm and inviting Very warm inviting the staff were very friendly and nice Baby one inviting the staff were very nice and friendly they had nice music playing it was just a great environment
Joe Craden in a hip brace, was the only one to get up and greet us. His ability to be a customer advocate and relate our needs to the finance manager was great. I will recommend him and the dealership.
Trinity was very helpful, not pushy, friendly and helped me get in a vehicle that was within my budget and everything that I wanted.
Great atmosphere, with very kind and friendly employees. Very helpful finding me the best car in my budget. Would definitely return!
People were great and informative. Didn't push anything Myles was a an extraordinary salesmen!! Nice variety is cars
Very unimpressed with the customer service throughout the entire experience, first did not tell me that i could use a closer russ darrow when scheduling even though i told him the city i am located in (the location i purchased from is over an hour away from me) so would’ve saved me nine hours of driving over the entire process, then took five hours for a diagnostic and did not communicate for multiple hours during the process even though i was told it was going to take roughly an hour and tried to get me to leave my car ... Read More Google - May 12, 2026
They got to me right away and the service itself was great. Also got video footage of everything they did which I have not seen before but greatly appreciated it!
Trinity was absolutely amazing! She walked me through the entire process and also took the time to help my co-signer understand everything as well. She was able to get me into my dream car while keeping it within my monthly budget. I would highly recommend her and this dealership to anyone looking for a new car.
I noticed when I looked at the service sheet that everything was checked except the brake fluid and, I think the transmission fluid. Someone called to ask if everything was OK, and I mentioned it. But he said he nothing to do with the service and I would need to call them. I didn’t bother because, generally speaking, service is not good wherever you go.
Lori is always super understanding and helpful! She is honestly a huge reason why I service my vehicle at Russ Darrow Nissan
We scheduled an appointment for a recall and they were very prompt, had it done in a timely manner..
I had a great experience. All of the staff were super helpful and easy to work with.
The variable pricing is not respectful, the failed transfer of the plates immediately that day was not acceptable, the inability to fasten the front license plate also not acceptable. Overall disappointment with the Russ Darrow experience.
Fast and friendly service. You were out of snacks and bottled water again You didn't wash the car
Everyone at this dealership is very friendly and knowledgeable. They go above and beyond. Thank you
Everyone was so kind and worked with me with excellence and care. They went over and above! I am very pleased!
Joseph was very responsive, quick, informative and made this purchase for our client a good experience. From start to finish, a great experience and hope we can do more business in the future.
In Feb. 2025 I had a little tick coming from engine that would go away after a minute or two. Took in to Russ Darrow said it was timing chain . I was pissed I only had 68000 miles on my 2017 pathfinder . They pulled the engine out 3 times because they didn't know what they were doing , after the third time on the way home pathfinder wasn't running right took back and found out again they didn't know what they were doing the cam was broke in two places , to there credit they took responsibility for what they did they found ... Read More Google - Apr 22, 2026
Nothing but helpful in finding a car she helped me trade in my 2013 jeep grand Cherokee srt8 and got me into my new 2025 Hyundai Elantra N!!!
This was terrible!! I did not have my car for a month due to a new transmission and a new engine that had to be installed after 3 times of bringing in my 35,000 mile Nissan Kicks to the service department and telling me it was not the transmission!!!! I drove this car off the lot BRAND new with 31 miles on it and here 35,000 miles later, 3 times for being in the dealership for the same problem I needed a New transmission and a new engine!! I will NEVER buy another Nissan!!!! All of this is on the cars record and the value ... Read More Google - Apr 14, 2026
This is our 2nd Nissan from Rob and Joe. Very responsive and respectful. Very pleased. Thanks again!
They were very professional and finished the oil change and Recall quickly. Faster than what I thought it was going to be.
I was told I would hear back from management about my tire issue, which should have caught when they took the vehicle in, but they conveniently never called. So all of the expense came out of my pocket even though it was the dealership's fault.
Professional, straight forward no pressure Worked to meet my financial goals on price. Low pressure negotiation. Gave me a fair deal on a great vehicle.
Myles told me the Nissan Versa had a 100,000 mile factory warranty. Later when I mention it he said it did not. Rob told me they would get an interest rate around 6% but in the end it was 7.63 %. Tony told me I would get 3 oil changes and tire rotations but did not tell me that cost me extra $190 dollars extra. I saw it written in the next day in the contract. He also sent me out the door without the paperwork for the extended warranty that I paid for. Later, when I asked, he sent it to me. 8 wanted the car ... Read More DealerRater - Apr 11, 2026
The service center is very helpful and willing to go the extra mile to accommodate you. Scott was very helpful.
Booked appointment online and it didn't actually schedule it. I didn't get a reminder so I was suspicious. The guy in service didn't let that be a problem and was able to fit me in. I only waited 10 extra minutes over a normally scheduled time. I have trouble getting my car to the dealer so this was a big deal to me to not have to come back another time.
Great experience dealing with Russ Darrow West Bend and Trinity! Exceptional communication and Trinity was able to locate and deliver the exact vehicle we were looking for. Her professionalism, kindness and good nature made for an excellent customer service experience. Definitely would recommend Trinity and visiting Russ Darrow West Bend!
Trinity was amazing fast and efficient It was a great experience would recommend highly If you need a new car
very friendly salesman, very talkative and helpful, answered any and all questions from start to end