Meet Our Staff
Management
Robert Garcia
Sales Manager
Mitch Darrow
General Manager
JUSTIN GERSONDE
GENERAL SALES MANAGER
Shane Bode
Used Car Director
Sales
Drake Burke
Sales & Leasing Consultant
Trinity Krolnik
Sales
JOSEPH CRADEN
Sales Consultant
Brandon Wilder
sales person
Ronald Jones
Sales
TYLER MATZ
SALES CONSULTANT
Myles Nelson
Sales
Monica DeVelice
Sales
Nathan Ratzel
Sales
Service
Tim Griese
Service Advisor
Administration
Jessica Braund
Office Manager
Ellisha Donath
Admin
Isabella Kingman
Office Management
Rod Winklepleck
Corporate Director of Sales
Internet
Tori Abel
Internet Sales
Robert Garcia
Sales Manager
Oct 17, 2026
Joe and the Russ Darrow team were incredible to work
Joe and the Russ Darrow team were incredible to work with. Truly professional individuals that really care about guest satisfaction. I was in and out within a few days with the car of my dreams, even with a difficult situation. I couldn’t recommend these guys enough!!
Oct 12, 2026
Ron and the staff were very helpful and met all my needs,
Ron and the staff were very helpful and met all my needs, I would definitely recommend this dealership!!!!
Oct 09, 2026
Excellent to deal with!
Excellent to deal with! Everyone there was helpful and got answers for any questions I had.
Sep 25, 2026
Trinity was so kind and helpful.
Trinity was so kind and helpful. I never felt pressured once to buy a vehicle. In the end she got me into a great vehicle and also got me a great deal! She’s great!
Aug 10, 2026
Trinity and Rob were great.
Trinity and Rob were great. Trinity has great patience. Helped me decide which Rogue I wanted and were very fair in the price.
Drake Burke
Sales & Leasing Consultant
Oct 25, 2026
I received one key fob with my automobile purchase.
I received one key fob with my automobile purchase. I was told that I could purchase a second fob for $350.00+. I asked to talk to the sales manager, but I was never able to talk with him. The auto that I purchased was loud on the road. I asked about the noise made when the auto is on the road. I was told that the noise is common with the car that I purchased. Tyler is a new employee perhaps this is why he appears to think that service ends once the contract is signed.
Oct 23, 2026
Professional and welcoming, the building was clean and
Professional and welcoming, the building was clean and staff was friendly and very helpful, overall a great experience
Jun 25, 2026
They were very nice and helpful with all my need and
They were very nice and helpful with all my need and wants and were flexible
Jun 17, 2026
Professional and very knowledgeable staff.
Professional and very knowledgeable staff. Was an easy and straightforward process. Would shop with them again
Jun 11, 2026
Everyone was very friendly.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
Trinity Krolnik
Sales
Nov 12, 2026
Trinity did a great job finding options that fit my needs
Trinity did a great job finding options that fit my needs and my budget! Very happy with the ease of the process.
Nov 09, 2026
Trinity was great!
Trinity was great! She did a great job communicating and answering any questions asked. Definitely recommend working with her:)
Nov 07, 2026
Im not a fan of car purchases but Trinity made the whole
Im not a fan of car purchases but Trinity made the whole process very easy for me
Nov 03, 2026
The buying process was easy and Trinity was great to work
The buying process was easy and Trinity was great to work with. I would purchase from this dealership again.
Oct 28, 2026
Friendly, knowledgeable & professional with all that we
Friendly, knowledgeable & professional with all that we came in contact with. She is a terrific salesperson!
JOSEPH CRADEN
Sales Consultant
Oct 30, 2026
Everything was very laid back.
Everything was very laid back. Making me feel at home and relaxed. I look forward to my next experience with Joe.
Oct 17, 2026
Joe and the Russ Darrow team were incredible to work
Joe and the Russ Darrow team were incredible to work with. Truly professional individuals that really care about guest satisfaction. I was in and out within a few days with the car of my dreams, even with a difficult situation. I couldn’t recommend these guys enough!!
Jun 25, 2026
They were very nice and helpful with all my need and
They were very nice and helpful with all my need and wants and were flexible
Jun 11, 2026
Everyone was very friendly.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
May 19, 2026
Joe Craden in a hip brace, was the only one to get up and
Joe Craden in a hip brace, was the only one to get up and greet us. His ability to be a customer advocate and relate our needs to the finance manager was great. I will recommend him and the dealership.
Brandon Wilder
sales person
Jun 11, 2026
Everyone was very friendly.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
Jun 05, 2026
We were welcomed and served very well- especially pleased
We were welcomed and served very well- especially pleased with vehicle selection! We had a good experience and left with a vehicle that will meet our needs.
Apr 27, 2026
Everyone was so kind and worked with me with excellence
Everyone was so kind and worked with me with excellence and care. They went over and above! I am very pleased!
Mar 30, 2026
We ordered and paid for floor mats but they didn't order
We ordered and paid for floor mats but they didn't order them. We had to follow up with them a couple weeks later.
Dec 19, 2025
Excellent experience.
Excellent experience. The financing person and Brandon were very good. We really enjoyed it. We will continue to do business with Russ. Darrell
Mitch Darrow
General Manager
Oct 25, 2026
I received one key fob with my automobile purchase.
I received one key fob with my automobile purchase. I was told that I could purchase a second fob for $350.00+. I asked to talk to the sales manager, but I was never able to talk with him. The auto that I purchased was loud on the road. I asked about the noise made when the auto is on the road. I was told that the noise is common with the car that I purchased. Tyler is a new employee perhaps this is why he appears to think that service ends once the contract is signed.
Oct 22, 2026
Dealership and salesperson were amazing to deal with.
Dealership and salesperson were amazing to deal with. They got me into the exact vehicle I really wanted. Above and beyond!
Oct 19, 2026
Great experience from the sales team, Myles was a
Great experience from the sales team, Myles was a pleasure to deal with. He and Mitch found the exact car I was looking for and made the deal happen in an amazingly quick timeframe. Felt a little pressure from the finance team we were hoping to avoid by paying up front, which is why we left 4 stars for the dealership experience.
Jun 11, 2026
Everyone was very friendly.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
Feb 13, 2026
By far the worst experience I’ve ever had at a
By far the worst experience I’ve ever had at a dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I saw was available online. Talked to the salesman which he said was AVAILABLE and everything looked good. I test drove it and told the salesman I wanted to buy it. He then goes to get the final numbers from his sales manager which we agreed upon and I signed the paperwork! They had me fill out their online paperwork for financing and ran my credit. About 10 minutes later both the salesman and manager Rob come back. Rob tells me that he’s sorry but he’s not able to sell me the vehicle anymore because one of their other Russ Darrow dealer “sold” someone that car earlier in the day and they were there to pick it up. After Ive already been there more than an hour test driving it and signing their paper work for it with the final price, they even pulled my credit and everything!!! Rob then tells if he had it his way I would’ve been able to buy the vehicle because I signed paperwork to buy it and it was available in the system. Rob says that all I can do is write a bad review to his corporate because it “wasn’t his fault but corporates fault” and he’s sorry for what happened. Even though he essentially gave the green light for me to buy it and didn’t know it was already sold. It was an awful circumstance they put me in and actually makes no sense at all. they ran my credit for no reason after telling me I could buy the vehicle…just terrible!!!! The sales manager Rob is very incompetent. he should’ve known the vehicle wasn’t available. And then it just keeps getting worse. I contact corporate and Shane calls me to explain that he’s really sorry and it shouldn’t have gone down that way I should’ve just been turned way when I asked if the ford transit was available. He says there’s nothing he can do besides have his team try to find me another ford transit and he’ll send me information on them. So I agree if that’s the only thing they can do I had to take it which is still bad as it is. He said it’ll take like 3-10 days. So far it’s been 12 days and I haven’t heard anything from them they haven’t even sent me one ford transit as an option. I’ve talked to people that work at other dealerships…good ones and they have been in disbelief with what I went through at Russ Darrow. I will continue telling everyone I know to stay far far away from any Russ Darrows….It’s simply a bad shady business with awful management and corporate. Don’t give them your business they don’t deserve it.
JUSTIN GERSONDE
GENERAL SALES MANAGER
Sep 30, 2026
Trinity was very professional, personable and knows her
Trinity was very professional, personable and knows her product. She was thoughtful of our needs and was not a high pressure sales woman. Very easy to talk to, she's a good listener. Justin is really the reason we chose this dealership and both he and Trinity did not disappoint.
Jun 25, 2026
They were very nice and helpful with all my need and
They were very nice and helpful with all my need and wants and were flexible
Jun 11, 2026
Everyone was very friendly.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
Jun 10, 2026
The facility is clean and efficient.
The facility is clean and efficient. I was greeted with 2 minutes of arriving at the facility.
Jun 05, 2026
We were welcomed and served very well- especially pleased
We were welcomed and served very well- especially pleased with vehicle selection! We had a good experience and left with a vehicle that will meet our needs.
Ronald Jones
Sales
Nov 10, 2026
Service was very good person was very pleasant and very
Service was very good person was very pleasant and very helpful enjoyed working with them.
Oct 30, 2026
Very smooth and easy with Ron and Jon they made it very
Very smooth and easy with Ron and Jon they made it very easy and quick.
Oct 17, 2026
Ron was a great salesman!
Ron was a great salesman! He was helpful, accommodating, and well versed in his field!
Oct 13, 2026
Ron helped me out with my new Frontier Purchase, Great
Ron helped me out with my new Frontier Purchase, Great guy and amazing to get along with! One of the best salesman i’ve worked with in a long time!
Oct 12, 2026
Ron Jones really took interest in what we needed.
Ron Jones really took interest in what we needed. And got us the right car!
Shane Bode
Used Car Director
Jun 11, 2026
Everyone was very friendly.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
Feb 13, 2026
By far the worst experience I’ve ever had at a
By far the worst experience I’ve ever had at a dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I saw was available online. Talked to the salesman which he said was AVAILABLE and everything looked good. I test drove it and told the salesman I wanted to buy it. He then goes to get the final numbers from his sales manager which we agreed upon and I signed the paperwork! They had me fill out their online paperwork for financing and ran my credit. About 10 minutes later both the salesman and manager Rob come back. Rob tells me that he’s sorry but he’s not able to sell me the vehicle anymore because one of their other Russ Darrow dealer “sold” someone that car earlier in the day and they were there to pick it up. After Ive already been there more than an hour test driving it and signing their paper work for it with the final price, they even pulled my credit and everything!!! Rob then tells if he had it his way I would’ve been able to buy the vehicle because I signed paperwork to buy it and it was available in the system. Rob says that all I can do is write a bad review to his corporate because it “wasn’t his fault but corporates fault” and he’s sorry for what happened. Even though he essentially gave the green light for me to buy it and didn’t know it was already sold. It was an awful circumstance they put me in and actually makes no sense at all. they ran my credit for no reason after telling me I could buy the vehicle…just terrible!!!! The sales manager Rob is very incompetent. he should’ve known the vehicle wasn’t available. And then it just keeps getting worse. I contact corporate and Shane calls me to explain that he’s really sorry and it shouldn’t have gone down that way I should’ve just been turned way when I asked if the ford transit was available. He says there’s nothing he can do besides have his team try to find me another ford transit and he’ll send me information on them. So I agree if that’s the only thing they can do I had to take it which is still bad as it is. He said it’ll take like 3-10 days. So far it’s been 12 days and I haven’t heard anything from them they haven’t even sent me one ford transit as an option. I’ve talked to people that work at other dealerships…good ones and they have been in disbelief with what I went through at Russ Darrow. I will continue telling everyone I know to stay far far away from any Russ Darrows….It’s simply a bad shady business with awful management and corporate. Don’t give them your business they don’t deserve it.
Aug 23, 2025
Fantastic customer service and text notifications were
Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky
May 24, 2025
Absolutely amazing sales and service department.
Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership.
May 17, 2025
This dealership is very good and keeping my vehicle safe
This dealership is very good and keeping my vehicle safe with on time maintenance and service
Tori Abel
Internet Sales
Oct 29, 2025
Rob and Tony had made my purchase stress free and the
Rob and Tony had made my purchase stress free and the entire dealership made me feel welcome!
May 21, 2025
We were here for an oil change and fluid level top off as
We were here for an oil change and fluid level top off as wheel as inspection of our vehicle that we purchased in January. Very efficient and pleasant service. We were impressed!
May 17, 2025
This dealership is very good and keeping my vehicle safe
This dealership is very good and keeping my vehicle safe with on time maintenance and service
Apr 23, 2025
Just recently purchased our 3rd vehicle from Russ Darrow
Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with our last car and a little bit this time and is a great guy to work with!! Would recommend Russ Darrow for making it easy finding the right car for you and professional service to keep it running smooth. Thanks again for Great Service!!
Apr 06, 2025
Awesome experience, absolutely love my new car and the
Awesome experience, absolutely love my new car and the staff at Russ Darrow Nissan of West Bend!!
Jessica Braund
Office Manager
Oct 29, 2025
Rob and Tony had made my purchase stress free and the
Rob and Tony had made my purchase stress free and the entire dealership made me feel welcome!
Oct 18, 2025
Prompt and courteous service.
Prompt and courteous service. Detailed review of the car mechanicals was provided and I would recommend this dealership to others.
Aug 23, 2025
Fantastic customer service and text notifications were
Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky
May 24, 2025
Absolutely amazing sales and service department.
Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership.
May 17, 2025
This dealership is very good and keeping my vehicle safe
This dealership is very good and keeping my vehicle safe with on time maintenance and service
Ellisha Donath
Admin
Aug 23, 2025
Fantastic customer service and text notifications were
Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky
May 24, 2025
Absolutely amazing sales and service department.
Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership.
Jan 23, 2025
They did a great job.
They did a great job. Polite, knowledgeable Done in the time promised, with no surprises. I'll be back for all of my service.
Dec 09, 2021
Very friendly efficient helpful. Had my 18 month grandson...
Very friendly efficient helpful. Had my 18 month grandson along and Jason my salesman even helped with the baby.
May 03, 2021
I was able to go in for oil change without an appointment...
I was able to go in for oil change without an appointment and was treated like a long time customer went above and beyond my expectations
Isabella Kingman
Office Management
Jun 11, 2026
Everyone was very friendly.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
Jan 26, 2026
Very helpful, informative, responded back quickly, didn't
Very helpful, informative, responded back quickly, didn't try to pressure me like salesman at other dealerships did. ( I took a test drive at a different dealer before I test drove the Nissan and I told them I was simply driving and going home yet they still pulled me in the office for numbers and tried getting me to buy ) and with Isabella I didn't have to deal with any of that. She was respectful and gave me my space and answered all questions I had
Oct 29, 2025
Rob and Tony had made my purchase stress free and the
Rob and Tony had made my purchase stress free and the entire dealership made me feel welcome!
Oct 19, 2025
The team was professional and welcoming throughout.
The team was professional and welcoming throughout. Clear communication, timely service, and genuine attention to detail made the entire experience smooth and stress-free. Definitely a place that earns trust
TYLER MATZ
SALES CONSULTANT
Nov 09, 2026
Tyler was grat.
Tyler was grat...answered all my questions and was knowledgeable with all the cars on the lot.
Oct 30, 2026
Very informative.
Very informative...great guy. Very knowledgeable. Thank you Tyler you did a great job.very friendly.
Oct 25, 2026
I received one key fob with my automobile purchase.
I received one key fob with my automobile purchase. I was told that I could purchase a second fob for $350.00+. I asked to talk to the sales manager, but I was never able to talk with him. The auto that I purchased was loud on the road. I asked about the noise made when the auto is on the road. I was told that the noise is common with the car that I purchased. Tyler is a new employee perhaps this is why he appears to think that service ends once the contract is signed.
Oct 22, 2026
Tyler was great!
Tyler was great! Helped me understand everything and explained everything I had questions about. Id recommend him to others for sure!
Myles Nelson
Sales
Oct 22, 2026
Dealership and salesperson were amazing to deal with.
Dealership and salesperson were amazing to deal with. They got me into the exact vehicle I really wanted. Above and beyond!
Oct 19, 2026
Great experience from the sales team, Myles was a
Great experience from the sales team, Myles was a pleasure to deal with. He and Mitch found the exact car I was looking for and made the deal happen in an amazingly quick timeframe. Felt a little pressure from the finance team we were hoping to avoid by paying up front, which is why we left 4 stars for the dealership experience.
Oct 07, 2026
Great buying experience.
Great buying experience. My sales person, Myles, was friendly, professional, knowledgeable and thourough. Left loving my car and my experience.
Rod Winklepleck
Corporate Director of Sales
Aug 23, 2025
Fantastic customer service and text notifications were
Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky
May 24, 2025
Absolutely amazing sales and service department.
Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership.