Meet Our Staff
Management
Robert Garcia
Sales Manager
Mitch Darrow
General Manager
Shane Bode
Used Car Director
Sales
Drake Burke
Sales & Leasing Consultant
Brandon Wilder
sales person
Christopher Rose
Sales Consultant
Hans Frey
sales person
Finance
Shannon Pankratz
Finance Manager
Administration
Ellisha Donath
Admin
Jessica Braund
Office Manager
Rod Winklepleck
Corporate Director of Sales
Internet
Tori Abel
Internet Sales
Skyler Steinert
Internet Sales
Drake Burke
Sales & Leasing Consultant
May 09, 2025
They were honest,helpful and easy to work with.
They were honest,helpful and easy to work with. Would go recommend them to others.
Apr 23, 2025
Just recently purchased our 3rd vehicle from Russ Darrow
Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with our last car and a little bit this time and is a great guy to work with!! Would recommend Russ Darrow for making it easy finding the right car for you and professional service to keep it running smooth. Thanks again for Great Service!!
Apr 22, 2025
I was ignored, treated poorly, lied to, and sold a broken
I was ignored, treated poorly, lied to, and sold a broken car. I will never go back.
Apr 16, 2025
Best dealership around.
Best dealership around. Everyone is so nice and helpful. Love Russ Darrow Nissan West Bend.
Apr 06, 2025
Awesome experience, absolutely love my new car and the
Awesome experience, absolutely love my new car and the staff at Russ Darrow Nissan of West Bend!!
Robert Garcia
Sales Manager
May 13, 2025
Great service and great people.
Great service and great people. Got me into a new pathfinder rock creek edition and I love it.
May 03, 2025
They were very helpful for me they answered all my
They were very helpful for me they answered all my questions that I could think of at the time
Apr 26, 2025
Very good experience.
Very good experience. Sales person and manager were good. No high pressure tactics and was able get vehicle at what I consider a good price.
Apr 23, 2025
Just recently purchased our 3rd vehicle from Russ Darrow
Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with our last car and a little bit this time and is a great guy to work with!! Would recommend Russ Darrow for making it easy finding the right car for you and professional service to keep it running smooth. Thanks again for Great Service!!
Apr 22, 2025
Helpful They were friendly, not pushy, helpful, gave good
Helpful They were friendly, not pushy, helpful, gave good suggestions. Its in a good location. Very accommodating.
Shannon Pankratz
Finance Manager
May 10, 2025
The facility is beautiful.
The facility is beautiful. Brandon was very helpful and professional. The detail job was lacking and I had to do that myself. I am hoping to receive my other key fob early next week....
May 06, 2025
The service is good from the time I pull in the garage.
The service is good from the time I pull in the garage. I m usually met at the door and a few minutes later I m in the lounge reading a book. The service is quick and I’m out the door. I like the fact I can watch the inspection when I get home.
Apr 26, 2025
Very good experience.
Very good experience. Sales person and manager were good. No high pressure tactics and was able get vehicle at what I consider a good price.
Apr 23, 2025
Just recently purchased our 3rd vehicle from Russ Darrow
Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with our last car and a little bit this time and is a great guy to work with!! Would recommend Russ Darrow for making it easy finding the right car for you and professional service to keep it running smooth. Thanks again for Great Service!!
Mar 19, 2025
Communication within dealership and with myself was
Communication within dealership and with myself was awful. Bought a vehicle and two days later, the check engine light came on. I took the car the dealership and I had to call several time to find out what was going on.
Brandon Wilder
sales person
May 10, 2025
The facility is beautiful.
The facility is beautiful. Brandon was very helpful and professional. The detail job was lacking and I had to do that myself. I am hoping to receive my other key fob early next week....
May 03, 2025
They were very helpful for me they answered all my
They were very helpful for me they answered all my questions that I could think of at the time
Apr 24, 2025
Great service, but it comes at a cost to the customer,
Great service, but it comes at a cost to the customer, unnecessary charges on my Bill. And really it wasn’t right.
Apr 16, 2025
Best dealership around.
Best dealership around. Everyone is so nice and helpful. Love Russ Darrow Nissan West Bend.
Apr 06, 2025
Awesome experience, absolutely love my new car and the
Awesome experience, absolutely love my new car and the staff at Russ Darrow Nissan of West Bend!!
Christopher Rose
Sales Consultant
May 13, 2025
Great service and great people.
Great service and great people. Got me into a new pathfinder rock creek edition and I love it.
May 01, 2025
Great service.
Great service. Was great working with the sales team on my new pathfinder lease agreement. Thank Chris Rose
Apr 16, 2025
Best dealership around.
Best dealership around. Everyone is so nice and helpful. Love Russ Darrow Nissan West Bend.
Mar 08, 2025
Iam a regular I've been going to them since I got my car
Iam a regular I've been going to them since I got my car in 2021 or 22 they always do a good job their thorough and they prices are reasonable I trust their work no issues with the service so far
Feb 27, 2025
Great service.
Great service. I love the video of the underside of my truck. Such a smart idea.
Mitch Darrow
General Manager
Apr 23, 2025
Just recently purchased our 3rd vehicle from Russ Darrow
Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with our last car and a little bit this time and is a great guy to work with!! Would recommend Russ Darrow for making it easy finding the right car for you and professional service to keep it running smooth. Thanks again for Great Service!!
Apr 06, 2025
Awesome experience, absolutely love my new car and the
Awesome experience, absolutely love my new car and the staff at Russ Darrow Nissan of West Bend!!
Mar 22, 2025
Russ Darrow Nissan of West Bend has been fantastic and
Russ Darrow Nissan of West Bend has been fantastic and very supportive as far as my needs and the maintenance of the vehicle.
Mar 09, 2025
Friendly, professional, and experienced staff!
Friendly, professional, and experienced staff! The waiting area is clean and comfortable! The wait time has always been very reasonable!
Feb 27, 2025
Great service.
Great service. I love the video of the underside of my truck. Such a smart idea.
Hans Frey
sales person
Apr 22, 2025
I was ignored, treated poorly, lied to, and sold a broken
I was ignored, treated poorly, lied to, and sold a broken car. I will never go back.
Apr 16, 2025
Best dealership around.
Best dealership around. Everyone is so nice and helpful. Love Russ Darrow Nissan West Bend.
Mar 08, 2025
Iam a regular I've been going to them since I got my car
Iam a regular I've been going to them since I got my car in 2021 or 22 they always do a good job their thorough and they prices are reasonable I trust their work no issues with the service so far
Feb 27, 2025
Great service.
Great service. I love the video of the underside of my truck. Such a smart idea.
Jan 31, 2025
Amazing , approachable, family oriented, smart with tons
Amazing , approachable, family oriented, smart with tons of knowledge and experience and they really appreciate us. It’s my 3rd car purchase and Drake is go to guy! He showed me everything inside the car and outside! I am super impressed with the entire experience every time!
Ellisha Donath
Admin
Jan 23, 2025
They did a great job.
They did a great job. Polite, knowledgeable Done in the time promised, with no surprises. I'll be back for all of my service.
Dec 09, 2021
Very friendly efficient helpful. Had my 18 month grandson...
Very friendly efficient helpful. Had my 18 month grandson along and Jason my salesman even helped with the baby.
May 03, 2021
I was able to go in for oil change without an appointment...
I was able to go in for oil change without an appointment and was treated like a long time customer went above and beyond my expectations
Tori Abel
Internet Sales
Apr 23, 2025
Just recently purchased our 3rd vehicle from Russ Darrow
Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with our last car and a little bit this time and is a great guy to work with!! Would recommend Russ Darrow for making it easy finding the right car for you and professional service to keep it running smooth. Thanks again for Great Service!!
Apr 06, 2025
Awesome experience, absolutely love my new car and the
Awesome experience, absolutely love my new car and the staff at Russ Darrow Nissan of West Bend!!
Skyler Steinert
Internet Sales
Apr 23, 2025
Just recently purchased our 3rd vehicle from Russ Darrow
Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with our last car and a little bit this time and is a great guy to work with!! Would recommend Russ Darrow for making it easy finding the right car for you and professional service to keep it running smooth. Thanks again for Great Service!!
Apr 06, 2025
Awesome experience, absolutely love my new car and the
Awesome experience, absolutely love my new car and the staff at Russ Darrow Nissan of West Bend!!
Shane Bode
Used Car Director
Feb 27, 2025
Great service.
Great service. I love the video of the underside of my truck. Such a smart idea.