Meet Our Staff
Management
Robert Garcia
Sales Manager
Mitch Darrow
General Manager
JUSTIN GERSONDE
GENERAL SALES MANAGER
Shane Bode
Used Car Director
Sales
Drake Burke
Sales & Leasing Consultant
Trinity Krolnik
Sales
JOSEPH CRADEN
Sales Consultant
Brandon Wilder
sales person
Monica DeVelice
Sales
Ronald Jones
Sales
Myles Nelson
Sales
Nathan Ratzel
Sales
Service
Tim Griese
Service Advisor
Administration
Jessica Braund
Office Manager
Ellisha Donath
Admin
Isabella Kingman
Office Management
Rod Winklepleck
Corporate Director of Sales
Internet
Tori Abel
Internet Sales
Robert Garcia
Sales Manager
Sep 25, 2026
Trinity was so kind and helpful.
Trinity was so kind and helpful. I never felt pressured once to buy a vehicle. In the end she got me into a great vehicle and also got me a great deal! She’s great!
Aug 10, 2026
Trinity and Rob were great.
Trinity and Rob were great. Trinity has great patience. Helped me decide which Rogue I wanted and were very fair in the price.
Jun 25, 2026
They were very nice and helpful with all my need and
They were very nice and helpful with all my need and wants and were flexible
Jun 22, 2026
Trinity was so helpful to me buying my car.
Trinity was so helpful to me buying my car. She answered all of my questions. Friendly and I enjoyed her very much.
Jun 17, 2026
Nate was amazing The people there was so kind.
Nate was amazing The people there was so kind. Nate came in on his day off. To help me
Drake Burke
Sales & Leasing Consultant
Jun 25, 2026
They were very nice and helpful with all my need and
They were very nice and helpful with all my need and wants and were flexible
Jun 17, 2026
Professional and very knowledgeable staff.
Professional and very knowledgeable staff. Was an easy and straightforward process. Would shop with them again
Jun 11, 2026
Everyone was very friendly.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
May 31, 2026
They are in a hurry to get the car out of the lot with
They are in a hurry to get the car out of the lot with out detailing it and very sloppy. It's a nice vehicle but there is a bunch of dents that weren't in pictures and didn't get even a chance to look before being pushed out the door.
May 10, 2026
They got to me right away and the service itself was
They got to me right away and the service itself was great. Also got video footage of everything they did which I have not seen before but greatly appreciated it!
Trinity Krolnik
Sales
Sep 25, 2026
Trinity was so kind and helpful.
Trinity was so kind and helpful. I never felt pressured once to buy a vehicle. In the end she got me into a great vehicle and also got me a great deal! She’s great!
Sep 08, 2026
Trinity was very helpful and super nice to work with.
Trinity was very helpful and super nice to work with. Everyone was willing to answer all the questions I had.
Sep 05, 2026
We bought a new Armada and I have to say this was the
We bought a new Armada and I have to say this was the best car buying experience I’ve ever had! Before we arrived Trinity sent us a video of the car we were looking at and greeted us at the door. She was an absolute gem to work with and would recommend her to anyone looking to buy a car at Nissan. Thank you Trinity and the finance guy Jon for a smooth sale and awesome buying experience for our first Nissan.
Sep 05, 2026
Trinity is the best and I’ll recommend her to anyone.
Trinity is the best and I’ll recommend her to anyone. Had only one sales person my entire life, sorry Gary I let Trinity.
Sep 04, 2026
This dealership is very friendly.
This dealership is very friendly...very welcoming....and carming! Love how everyone is so happy as well
JOSEPH CRADEN
Sales Consultant
Jun 25, 2026
They were very nice and helpful with all my need and
They were very nice and helpful with all my need and wants and were flexible
Jun 11, 2026
Everyone was very friendly.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
May 19, 2026
Joe Craden in a hip brace, was the only one to get up and
Joe Craden in a hip brace, was the only one to get up and greet us. His ability to be a customer advocate and relate our needs to the finance manager was great. I will recommend him and the dealership.
Apr 27, 2026
Joseph was very responsive, quick, informative and made
Joseph was very responsive, quick, informative and made this purchase for our client a good experience. From start to finish, a great experience and hope we can do more business in the future.
Apr 13, 2026
This is our 2nd Nissan from Rob and Joe.
This is our 2nd Nissan from Rob and Joe. Very responsive and respectful. Very pleased. Thanks again!
Brandon Wilder
sales person
Jun 11, 2026
Everyone was very friendly.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
Jun 05, 2026
We were welcomed and served very well- especially pleased
We were welcomed and served very well- especially pleased with vehicle selection! We had a good experience and left with a vehicle that will meet our needs.
Apr 27, 2026
Everyone was so kind and worked with me with excellence
Everyone was so kind and worked with me with excellence and care. They went over and above! I am very pleased!
Mar 30, 2026
We ordered and paid for floor mats but they didn't order
We ordered and paid for floor mats but they didn't order them. We had to follow up with them a couple weeks later.
Dec 19, 2025
Excellent experience.
Excellent experience. The financing person and Brandon were very good. We really enjoyed it. We will continue to do business with Russ. Darrell
Mitch Darrow
General Manager
Jun 11, 2026
Everyone was very friendly.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
Feb 13, 2026
By far the worst experience I’ve ever had at a
By far the worst experience I’ve ever had at a dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I saw was available online. Talked to the salesman which he said was AVAILABLE and everything looked good. I test drove it and told the salesman I wanted to buy it. He then goes to get the final numbers from his sales manager which we agreed upon and I signed the paperwork! They had me fill out their online paperwork for financing and ran my credit. About 10 minutes later both the salesman and manager Rob come back. Rob tells me that he’s sorry but he’s not able to sell me the vehicle anymore because one of their other Russ Darrow dealer “sold” someone that car earlier in the day and they were there to pick it up. After Ive already been there more than an hour test driving it and signing their paper work for it with the final price, they even pulled my credit and everything!!! Rob then tells if he had it his way I would’ve been able to buy the vehicle because I signed paperwork to buy it and it was available in the system. Rob says that all I can do is write a bad review to his corporate because it “wasn’t his fault but corporates fault” and he’s sorry for what happened. Even though he essentially gave the green light for me to buy it and didn’t know it was already sold. It was an awful circumstance they put me in and actually makes no sense at all. they ran my credit for no reason after telling me I could buy the vehicle…just terrible!!!! The sales manager Rob is very incompetent. he should’ve known the vehicle wasn’t available. And then it just keeps getting worse. I contact corporate and Shane calls me to explain that he’s really sorry and it shouldn’t have gone down that way I should’ve just been turned way when I asked if the ford transit was available. He says there’s nothing he can do besides have his team try to find me another ford transit and he’ll send me information on them. So I agree if that’s the only thing they can do I had to take it which is still bad as it is. He said it’ll take like 3-10 days. So far it’s been 12 days and I haven’t heard anything from them they haven’t even sent me one ford transit as an option. I’ve talked to people that work at other dealerships…good ones and they have been in disbelief with what I went through at Russ Darrow. I will continue telling everyone I know to stay far far away from any Russ Darrows….It’s simply a bad shady business with awful management and corporate. Don’t give them your business they don’t deserve it.
Sep 24, 2025
I felt this dealership was very dishonest.
I felt this dealership was very dishonest. I requested a second key fob for the new vehicle and they told me it was another store and would get it to me. So I continued on with the deal and of course days later, no key fob. Now they tell me there is no second key fob and it will be 200 plus for me to have one made for the vehicle. Very dishonest people that work there and would never recommend this dealership to anyone. Edit: Mitch Darrow reached out to me and offered us a credit towards the purchase of a new key fob. Thank you so much Mitch for finding a resolution to this issue.
Sep 06, 2025
My exsperiance from the moment I stepped out of my car to
My exsperiance from the moment I stepped out of my car to the final signing of papers I felt comfortable, not pressured, and Joe was the best at helping me find the perfect veichal for me and even made our test ride comfortable and fun. Super highly recommend checking out when you are looking for the right wheels for you.
Aug 23, 2025
Fantastic customer service and text notifications were
Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky
JUSTIN GERSONDE
GENERAL SALES MANAGER
Jun 25, 2026
They were very nice and helpful with all my need and
They were very nice and helpful with all my need and wants and were flexible
Jun 11, 2026
Everyone was very friendly.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
Jun 10, 2026
The facility is clean and efficient.
The facility is clean and efficient. I was greeted with 2 minutes of arriving at the facility.
Jun 05, 2026
We were welcomed and served very well- especially pleased
We were welcomed and served very well- especially pleased with vehicle selection! We had a good experience and left with a vehicle that will meet our needs.
May 19, 2026
Trinity was very helpful, not pushy, friendly and helped
Trinity was very helpful, not pushy, friendly and helped me get in a vehicle that was within my budget and everything that I wanted.
Shane Bode
Used Car Director
Jun 11, 2026
Everyone was very friendly.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
Feb 13, 2026
By far the worst experience I’ve ever had at a
By far the worst experience I’ve ever had at a dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I saw was available online. Talked to the salesman which he said was AVAILABLE and everything looked good. I test drove it and told the salesman I wanted to buy it. He then goes to get the final numbers from his sales manager which we agreed upon and I signed the paperwork! They had me fill out their online paperwork for financing and ran my credit. About 10 minutes later both the salesman and manager Rob come back. Rob tells me that he’s sorry but he’s not able to sell me the vehicle anymore because one of their other Russ Darrow dealer “sold” someone that car earlier in the day and they were there to pick it up. After Ive already been there more than an hour test driving it and signing their paper work for it with the final price, they even pulled my credit and everything!!! Rob then tells if he had it his way I would’ve been able to buy the vehicle because I signed paperwork to buy it and it was available in the system. Rob says that all I can do is write a bad review to his corporate because it “wasn’t his fault but corporates fault” and he’s sorry for what happened. Even though he essentially gave the green light for me to buy it and didn’t know it was already sold. It was an awful circumstance they put me in and actually makes no sense at all. they ran my credit for no reason after telling me I could buy the vehicle…just terrible!!!! The sales manager Rob is very incompetent. he should’ve known the vehicle wasn’t available. And then it just keeps getting worse. I contact corporate and Shane calls me to explain that he’s really sorry and it shouldn’t have gone down that way I should’ve just been turned way when I asked if the ford transit was available. He says there’s nothing he can do besides have his team try to find me another ford transit and he’ll send me information on them. So I agree if that’s the only thing they can do I had to take it which is still bad as it is. He said it’ll take like 3-10 days. So far it’s been 12 days and I haven’t heard anything from them they haven’t even sent me one ford transit as an option. I’ve talked to people that work at other dealerships…good ones and they have been in disbelief with what I went through at Russ Darrow. I will continue telling everyone I know to stay far far away from any Russ Darrows….It’s simply a bad shady business with awful management and corporate. Don’t give them your business they don’t deserve it.
Aug 23, 2025
Fantastic customer service and text notifications were
Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky
May 24, 2025
Absolutely amazing sales and service department.
Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership.
May 17, 2025
This dealership is very good and keeping my vehicle safe
This dealership is very good and keeping my vehicle safe with on time maintenance and service
Tori Abel
Internet Sales
Oct 29, 2025
Rob and Tony had made my purchase stress free and the
Rob and Tony had made my purchase stress free and the entire dealership made me feel welcome!
May 21, 2025
We were here for an oil change and fluid level top off as
We were here for an oil change and fluid level top off as wheel as inspection of our vehicle that we purchased in January. Very efficient and pleasant service. We were impressed!
May 17, 2025
This dealership is very good and keeping my vehicle safe
This dealership is very good and keeping my vehicle safe with on time maintenance and service
Apr 23, 2025
Just recently purchased our 3rd vehicle from Russ Darrow
Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with our last car and a little bit this time and is a great guy to work with!! Would recommend Russ Darrow for making it easy finding the right car for you and professional service to keep it running smooth. Thanks again for Great Service!!
Apr 06, 2025
Awesome experience, absolutely love my new car and the
Awesome experience, absolutely love my new car and the staff at Russ Darrow Nissan of West Bend!!
Jessica Braund
Office Manager
Oct 29, 2025
Rob and Tony had made my purchase stress free and the
Rob and Tony had made my purchase stress free and the entire dealership made me feel welcome!
Oct 18, 2025
Prompt and courteous service.
Prompt and courteous service. Detailed review of the car mechanicals was provided and I would recommend this dealership to others.
Aug 23, 2025
Fantastic customer service and text notifications were
Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky
May 24, 2025
Absolutely amazing sales and service department.
Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership.
May 17, 2025
This dealership is very good and keeping my vehicle safe
This dealership is very good and keeping my vehicle safe with on time maintenance and service
Ellisha Donath
Admin
Aug 23, 2025
Fantastic customer service and text notifications were
Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky
May 24, 2025
Absolutely amazing sales and service department.
Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership.
Jan 23, 2025
They did a great job.
They did a great job. Polite, knowledgeable Done in the time promised, with no surprises. I'll be back for all of my service.
Dec 09, 2021
Very friendly efficient helpful. Had my 18 month grandson...
Very friendly efficient helpful. Had my 18 month grandson along and Jason my salesman even helped with the baby.
May 03, 2021
I was able to go in for oil change without an appointment...
I was able to go in for oil change without an appointment and was treated like a long time customer went above and beyond my expectations
Isabella Kingman
Office Management
Jun 11, 2026
Everyone was very friendly.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
Jan 26, 2026
Very helpful, informative, responded back quickly, didn't
Very helpful, informative, responded back quickly, didn't try to pressure me like salesman at other dealerships did. ( I took a test drive at a different dealer before I test drove the Nissan and I told them I was simply driving and going home yet they still pulled me in the office for numbers and tried getting me to buy ) and with Isabella I didn't have to deal with any of that. She was respectful and gave me my space and answered all questions I had
Oct 29, 2025
Rob and Tony had made my purchase stress free and the
Rob and Tony had made my purchase stress free and the entire dealership made me feel welcome!
Oct 19, 2025
The team was professional and welcoming throughout.
The team was professional and welcoming throughout. Clear communication, timely service, and genuine attention to detail made the entire experience smooth and stress-free. Definitely a place that earns trust
Rod Winklepleck
Corporate Director of Sales
Aug 23, 2025
Fantastic customer service and text notifications were
Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky
May 24, 2025
Absolutely amazing sales and service department.
Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership.