Meet Our Staff
Management
Robert Garcia
Sales Manager
Mitch Darrow
General Manager
JUSTIN GERSONDE
GENERAL SALES MANAGER
Shane Bode
Used Car Director
Sales
Drake Burke
Sales & Leasing Consultant
JOSEPH CRADEN
Sales Consultant
Brandon Wilder
sales person
Trinity Krolnik
Sales
Jose Sanchez
sales
Isabella Kingman
Sales
Administration
Jessica Braund
Office Manager
Ellisha Donath
Admin
Rod Winklepleck
Corporate Director of Sales
Internet
Tori Abel
Internet Sales
Skyler Steinert
Internet Sales
Halley Cashin
BDC
Robert Garcia
Sales Manager
Jun 07, 2026
My rating and experience is definitely a 5, excellent!
My rating and experience is definitely a 5, excellent! My wife and myself were blown away by Bella Kingman. Bella was very professional from start to the finish and at the end of the day I drove away with the vehicle I wanted. Consider yourself very lucky to have this young lady on your team. The Nissan building is very clean including the restrooms. Everyone was very kind and courteous as well. I will definitely be back as a recurring customer and also recommending others to your dealership in West Bend.
May 31, 2026
They were very efficient and courteous and I would
They were very efficient and courteous and I would recommend them to friends and family. I myself am a person who has worked on mine and many other people's vehicles. I just don't have as much free time as I used to do my own service. So when I bought my truck from them I purchased a service package and am happy that I did.
May 20, 2026
Very warm and inviting Very warm inviting the staff were
Very warm and inviting Very warm inviting the staff were very friendly and nice Baby one inviting the staff were very nice and friendly they had nice music playing it was just a great environment
May 13, 2026
People were great and informative.
People were great and informative. Didn't push anything Myles was a an extraordinary salesmen!! Nice variety is cars
May 04, 2026
Lori is always super understanding and helpful!
Lori is always super understanding and helpful! She is honestly a huge reason why I service my vehicle at Russ Darrow Nissan
Drake Burke
Sales & Leasing Consultant
May 31, 2026
They are in a hurry to get the car out of the lot with
They are in a hurry to get the car out of the lot with out detailing it and very sloppy. It's a nice vehicle but there is a bunch of dents that weren't in pictures and didn't get even a chance to look before being pushed out the door.
May 10, 2026
They got to me right away and the service itself was
They got to me right away and the service itself was great. Also got video footage of everything they did which I have not seen before but greatly appreciated it!
Apr 30, 2026
Everyone at this dealership is very friendly and
Everyone at this dealership is very friendly and knowledgeable. They go above and beyond. Thank you
Mar 18, 2026
Drake listened to my needs and quickly found a few cars
Drake listened to my needs and quickly found a few cars that met those needs. Made the purchasing experience very streamlined.
Dec 24, 2025
Very great service, answered all my questions and
Very great service, answered all my questions and concerns. I will recommend your service to all my friends and family. Thank you
JOSEPH CRADEN
Sales Consultant
May 19, 2026
Joe Craden in a hip brace, was the only one to get up and
Joe Craden in a hip brace, was the only one to get up and greet us. His ability to be a customer advocate and relate our needs to the finance manager was great. I will recommend him and the dealership.
Apr 27, 2026
Joseph was very responsive, quick, informative and made
Joseph was very responsive, quick, informative and made this purchase for our client a good experience. From start to finish, a great experience and hope we can do more business in the future.
Apr 13, 2026
This is our 2nd Nissan from Rob and Joe.
This is our 2nd Nissan from Rob and Joe. Very responsive and respectful. Very pleased. Thanks again!
Apr 12, 2026
Professional, straight forward no pressure Worked to meet
Professional, straight forward no pressure Worked to meet my financial goals on price. Low pressure negotiation. Gave me a fair deal on a great vehicle.
Feb 01, 2026
Salesman lied to me pre purchase, during purchase, and
Salesman lied to me pre purchase, during purchase, and post purchase about the vehicle being detailed. Finance manager lied during final numbers that it was currently being detailed. There were dorito crumbs throughout the back seat and clearly didnt get detailed.
Brandon Wilder
sales person
Jun 05, 2026
We were welcomed and served very well- especially pleased
We were welcomed and served very well- especially pleased with vehicle selection! We had a good experience and left with a vehicle that will meet our needs.
Apr 27, 2026
Everyone was so kind and worked with me with excellence
Everyone was so kind and worked with me with excellence and care. They went over and above! I am very pleased!
Mar 30, 2026
We ordered and paid for floor mats but they didn't order
We ordered and paid for floor mats but they didn't order them. We had to follow up with them a couple weeks later.
Dec 19, 2025
Excellent experience.
Excellent experience. The financing person and Brandon were very good. We really enjoyed it. We will continue to do business with Russ. Darrell
Nov 08, 2025
Everybody was very professional nice.
Everybody was very professional nice. The process did not take as long as it did in the best experience
Trinity Krolnik
Sales
Jun 10, 2026
The facility is clean and efficient.
The facility is clean and efficient. I was greeted with 2 minutes of arriving at the facility.
May 19, 2026
Trinity was very helpful, not pushy, friendly and helped
Trinity was very helpful, not pushy, friendly and helped me get in a vehicle that was within my budget and everything that I wanted.
May 18, 2026
Great atmosphere, with very kind and friendly employees.
Great atmosphere, with very kind and friendly employees. Very helpful finding me the best car in my budget. Would definitely return!
May 09, 2026
Trinity was absolutely amazing!
Trinity was absolutely amazing! She walked me through the entire process and also took the time to help my co-signer understand everything as well. She was able to get me into my dream car while keeping it within my monthly budget. I would highly recommend her and this dealership to anyone looking for a new car.
Apr 21, 2026
Nothing but helpful in finding a car she helped me trade
Nothing but helpful in finding a car she helped me trade in my 2013 jeep grand Cherokee srt8 and got me into my new 2025 Hyundai Elantra N!!!
Mitch Darrow
General Manager
Feb 13, 2026
By far the worst experience I’ve ever had at a
By far the worst experience I’ve ever had at a dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I saw was available online. Talked to the salesman which he said was AVAILABLE and everything looked good. I test drove it and told the salesman I wanted to buy it. He then goes to get the final numbers from his sales manager which we agreed upon and I signed the paperwork! They had me fill out their online paperwork for financing and ran my credit. About 10 minutes later both the salesman and manager Rob come back. Rob tells me that he’s sorry but he’s not able to sell me the vehicle anymore because one of their other Russ Darrow dealer “sold” someone that car earlier in the day and they were there to pick it up. After Ive already been there more than an hour test driving it and signing their paper work for it with the final price, they even pulled my credit and everything!!! Rob then tells if he had it his way I would’ve been able to buy the vehicle because I signed paperwork to buy it and it was available in the system. Rob says that all I can do is write a bad review to his corporate because it “wasn’t his fault but corporates fault” and he’s sorry for what happened. Even though he essentially gave the green light for me to buy it and didn’t know it was already sold. It was an awful circumstance they put me in and actually makes no sense at all. they ran my credit for no reason after telling me I could buy the vehicle…just terrible!!!! The sales manager Rob is very incompetent. he should’ve known the vehicle wasn’t available. And then it just keeps getting worse. I contact corporate and Shane calls me to explain that he’s really sorry and it shouldn’t have gone down that way I should’ve just been turned way when I asked if the ford transit was available. He says there’s nothing he can do besides have his team try to find me another ford transit and he’ll send me information on them. So I agree if that’s the only thing they can do I had to take it which is still bad as it is. He said it’ll take like 3-10 days. So far it’s been 12 days and I haven’t heard anything from them they haven’t even sent me one ford transit as an option. I’ve talked to people that work at other dealerships…good ones and they have been in disbelief with what I went through at Russ Darrow. I will continue telling everyone I know to stay far far away from any Russ Darrows….It’s simply a bad shady business with awful management and corporate. Don’t give them your business they don’t deserve it.
Sep 24, 2025
I felt this dealership was very dishonest.
I felt this dealership was very dishonest. I requested a second key fob for the new vehicle and they told me it was another store and would get it to me. So I continued on with the deal and of course days later, no key fob. Now they tell me there is no second key fob and it will be 200 plus for me to have one made for the vehicle. Very dishonest people that work there and would never recommend this dealership to anyone. Edit: Mitch Darrow reached out to me and offered us a credit towards the purchase of a new key fob. Thank you so much Mitch for finding a resolution to this issue.
Sep 06, 2025
My exsperiance from the moment I stepped out of my car to
My exsperiance from the moment I stepped out of my car to the final signing of papers I felt comfortable, not pressured, and Joe was the best at helping me find the perfect veichal for me and even made our test ride comfortable and fun. Super highly recommend checking out when you are looking for the right wheels for you.
Aug 23, 2025
Fantastic customer service and text notifications were
Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky
Jun 14, 2025
VERY GOOD SERVICE.
VERY GOOD SERVICE.THE PEOPLE WHO TOOK CARE OF ME AND MY CAR WERE ON THE JOB.. VERY SATISFIED...😀😀😀👍👍👍
Jose Sanchez
sales
May 03, 2026
We scheduled an appointment for a recall and they were
We scheduled an appointment for a recall and they were very prompt, had it done in a timely manner..
Dec 24, 2025
Very great service, answered all my questions and
Very great service, answered all my questions and concerns. I will recommend your service to all my friends and family. Thank you
Nov 22, 2025
Excelente experiencia muy amable el Sr José Sánchez por
Excelente experiencia muy amable el Sr José Sánchez por su atención excelente su servicio de excelencia gracias
Nov 21, 2025
Jose is awesome!
Jose is awesome! He takes his time to explain everything that has to do with the vehicle and makes you feel welcomed. It was a joy working with him. Thanks Jose for such amazing service.
Oct 29, 2025
Rob and Tony had made my purchase stress free and the
Rob and Tony had made my purchase stress free and the entire dealership made me feel welcome!
JUSTIN GERSONDE
GENERAL SALES MANAGER
Jun 10, 2026
The facility is clean and efficient.
The facility is clean and efficient. I was greeted with 2 minutes of arriving at the facility.
Jun 05, 2026
We were welcomed and served very well- especially pleased
We were welcomed and served very well- especially pleased with vehicle selection! We had a good experience and left with a vehicle that will meet our needs.
May 19, 2026
Trinity was very helpful, not pushy, friendly and helped
Trinity was very helpful, not pushy, friendly and helped me get in a vehicle that was within my budget and everything that I wanted.
Jan 11, 2026
Great to work with.
Great to work with. Friendly and personable. Our time with this purchase was quick and hassle free.
Dec 02, 2025
None of these people “worked “ with us.
None of these people “worked “ with us. The people that did really did not know much about the vehicle and the finance person was too pushy trying to sell us extended warranties, etc. We paid cash for the vehicle.
Tori Abel
Internet Sales
Oct 29, 2025
Rob and Tony had made my purchase stress free and the
Rob and Tony had made my purchase stress free and the entire dealership made me feel welcome!
May 21, 2025
We were here for an oil change and fluid level top off as
We were here for an oil change and fluid level top off as wheel as inspection of our vehicle that we purchased in January. Very efficient and pleasant service. We were impressed!
May 17, 2025
This dealership is very good and keeping my vehicle safe
This dealership is very good and keeping my vehicle safe with on time maintenance and service
Apr 23, 2025
Just recently purchased our 3rd vehicle from Russ Darrow
Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with our last car and a little bit this time and is a great guy to work with!! Would recommend Russ Darrow for making it easy finding the right car for you and professional service to keep it running smooth. Thanks again for Great Service!!
Apr 06, 2025
Awesome experience, absolutely love my new car and the
Awesome experience, absolutely love my new car and the staff at Russ Darrow Nissan of West Bend!!
Shane Bode
Used Car Director
Feb 13, 2026
By far the worst experience I’ve ever had at a
By far the worst experience I’ve ever had at a dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I saw was available online. Talked to the salesman which he said was AVAILABLE and everything looked good. I test drove it and told the salesman I wanted to buy it. He then goes to get the final numbers from his sales manager which we agreed upon and I signed the paperwork! They had me fill out their online paperwork for financing and ran my credit. About 10 minutes later both the salesman and manager Rob come back. Rob tells me that he’s sorry but he’s not able to sell me the vehicle anymore because one of their other Russ Darrow dealer “sold” someone that car earlier in the day and they were there to pick it up. After Ive already been there more than an hour test driving it and signing their paper work for it with the final price, they even pulled my credit and everything!!! Rob then tells if he had it his way I would’ve been able to buy the vehicle because I signed paperwork to buy it and it was available in the system. Rob says that all I can do is write a bad review to his corporate because it “wasn’t his fault but corporates fault” and he’s sorry for what happened. Even though he essentially gave the green light for me to buy it and didn’t know it was already sold. It was an awful circumstance they put me in and actually makes no sense at all. they ran my credit for no reason after telling me I could buy the vehicle…just terrible!!!! The sales manager Rob is very incompetent. he should’ve known the vehicle wasn’t available. And then it just keeps getting worse. I contact corporate and Shane calls me to explain that he’s really sorry and it shouldn’t have gone down that way I should’ve just been turned way when I asked if the ford transit was available. He says there’s nothing he can do besides have his team try to find me another ford transit and he’ll send me information on them. So I agree if that’s the only thing they can do I had to take it which is still bad as it is. He said it’ll take like 3-10 days. So far it’s been 12 days and I haven’t heard anything from them they haven’t even sent me one ford transit as an option. I’ve talked to people that work at other dealerships…good ones and they have been in disbelief with what I went through at Russ Darrow. I will continue telling everyone I know to stay far far away from any Russ Darrows….It’s simply a bad shady business with awful management and corporate. Don’t give them your business they don’t deserve it.
Aug 23, 2025
Fantastic customer service and text notifications were
Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky
May 24, 2025
Absolutely amazing sales and service department.
Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership.
May 17, 2025
This dealership is very good and keeping my vehicle safe
This dealership is very good and keeping my vehicle safe with on time maintenance and service
Feb 27, 2025
Great service.
Great service. I love the video of the underside of my truck. Such a smart idea.
Jessica Braund
Office Manager
Oct 29, 2025
Rob and Tony had made my purchase stress free and the
Rob and Tony had made my purchase stress free and the entire dealership made me feel welcome!
Oct 18, 2025
Prompt and courteous service.
Prompt and courteous service. Detailed review of the car mechanicals was provided and I would recommend this dealership to others.
Aug 23, 2025
Fantastic customer service and text notifications were
Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky
May 24, 2025
Absolutely amazing sales and service department.
Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership.
May 17, 2025
This dealership is very good and keeping my vehicle safe
This dealership is very good and keeping my vehicle safe with on time maintenance and service
Ellisha Donath
Admin
Aug 23, 2025
Fantastic customer service and text notifications were
Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky
May 24, 2025
Absolutely amazing sales and service department.
Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership.
Jan 23, 2025
They did a great job.
They did a great job. Polite, knowledgeable Done in the time promised, with no surprises. I'll be back for all of my service.
Dec 09, 2021
Very friendly efficient helpful. Had my 18 month grandson...
Very friendly efficient helpful. Had my 18 month grandson along and Jason my salesman even helped with the baby.
May 03, 2021
I was able to go in for oil change without an appointment...
I was able to go in for oil change without an appointment and was treated like a long time customer went above and beyond my expectations
Isabella Kingman
Sales
Jan 26, 2026
Very helpful, informative, responded back quickly, didn't
Very helpful, informative, responded back quickly, didn't try to pressure me like salesman at other dealerships did. ( I took a test drive at a different dealer before I test drove the Nissan and I told them I was simply driving and going home yet they still pulled me in the office for numbers and tried getting me to buy ) and with Isabella I didn't have to deal with any of that. She was respectful and gave me my space and answered all questions I had
Oct 29, 2025
Rob and Tony had made my purchase stress free and the
Rob and Tony had made my purchase stress free and the entire dealership made me feel welcome!
Oct 19, 2025
The team was professional and welcoming throughout.
The team was professional and welcoming throughout. Clear communication, timely service, and genuine attention to detail made the entire experience smooth and stress-free. Definitely a place that earns trust
Skyler Steinert
Internet Sales
Apr 23, 2025
Just recently purchased our 3rd vehicle from Russ Darrow
Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with our last car and a little bit this time and is a great guy to work with!! Would recommend Russ Darrow for making it easy finding the right car for you and professional service to keep it running smooth. Thanks again for Great Service!!
Apr 06, 2025
Awesome experience, absolutely love my new car and the
Awesome experience, absolutely love my new car and the staff at Russ Darrow Nissan of West Bend!!
Rod Winklepleck
Corporate Director of Sales
Aug 23, 2025
Fantastic customer service and text notifications were
Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky
May 24, 2025
Absolutely amazing sales and service department.
Absolutely amazing sales and service department. I could not ask for anything better from such a professional and friendly dealership.