Customer Testimonials
Trinity and Rob were great. Trinity has great patience. Helped me decide which Rogue I wanted and were very fair in the price.
We were pleased with Trinity, how she helped us find the car we were looking for. She took time with us and explained how the electronics on the vehicle worked.
Trinity followed up and ground us the vehicle we were hoping to have. She explained all details and information about our vehicle. She was very professional.
Myles is AWESOME! Best car salesman I've ever had the pleasure of dealing with! Go see him!
I had an amazing time working with my salesman Ronald Jones. He had the process very fast and efficient. I usually dread getting a new car but I was excited from the start!
I had an excellent buying experience with a salesperson by the name of Kylie. This is the 6th car I was looking to buy from Russ, but because It was so hot outside, I just decided to drive around the parkinglot and view the Altimas from my car. I was approached by Kylie, and she let me know that I could go inside where its cool, and she could go over what they had available. She was both personable, professional and explained everything completely. I decided to buy the 2026 Nissan Altima SR and picked it up the next day. I ... Read More Google - Jul 3, 2026
Ron was very knowledgeable and was able to answer all our questions quickly. We told him how much we wanted our monthly payments to be and he was able to get better! We weren't expecting to walk out with a new vehicle today, but everything went better than expected.
Had a great experience buying my first car. Joe and Rob were awesome. Definitely recommend coming here to buy your next car.
Myles was awesome
Good, thorough. Know my car is taken care of Experience with the dealership is Good, thorough. Know my car is taken care of. Wish the excessive surveys and follow ups would cut down a bit
The service was great I love the video very informative and my appointment was done in a very timely matter
Had a great experience purchasing my car at Russ Darrow in West Bend. My salesman, Brandon Wilder, made the entire process painless from start to finish. He was super informative and answered all of my questions without ever making me feel rushed or pressured. What stood out most was that he genuinely seemed focused on helping me get a good deal rather than just pushing a sale. Overall, it was an easy, stress-free experience and I’d definitely recommend working with him.
Joe C helped me get into a vehicle back in January. After an accident caused me to have a total loss on that vehicle, he immediately reached out to not only help me find a new vehicle but to make sure I was physically okay. When I went in to find a new vehicle I didn’t expect the process to move along as quickly as it did, but Joe got me into a 2019 Chevy Trax for a great rate. I highly recommend going to Russ Darrow Nissan in West Bend and seeing Joe C if you are in need ... Read More Google - Jun 26, 2026
Dropped car off for the day and was notified when done. Everything went smoothly My only complaint would be that I wish who ever moved the seat would have moved it back! Must have been a tall mechanic!! ??
These guys are great! Would definitely recommend getting a vehicle from them to anyone and everyone! Specifically calling out Tori Abel, Brandon Wilder, Drake Burke, Tony Cesario, and Rob Garcia!
So far great experience. Very friendly and helped us find a vehicle within our budget
They are absolutely the best. I would recommend anyone in need of a vehicle to go here! Huge thank you to Tori Abel, Brandon Wilder, Rob Garcia and Tony for helping me out.
They were very nice and helpful with all my need and wants and were flexible
Fast efficient friendly service
When I came into the Russ Darrow dealership my main intention was to waste time and drive cars but Ronald Jones helped me out and ended up getting me into a great vehicle! I recommend him to anyone who’s looking for a vehicle!
Nathan was a pleasure to work with through the buying process and made everything very simple for me!
Brandon was professional and polite to work with. I have no complaints whatsoever
Myles and Rob were amazing to work with!
Great communication with very timely responses Very knowledgeable of vehicle and explained how technology works
Oil change speedy fast.
Myles was great! Trust him with my life
The service was good.The price was out of control I had a good experience with the staff.The work was done in a timely fashion.The price Was too high
Trinity was so helpful to me buying my car. She answered all of my questions. Friendly and I enjoyed her very much.
I had the pleasure to work with Ronald Jones last week and he was very down to earth and not pushy at all, I recommend him heavily to anyone who is looking for a vehicle or to sell your vehicle!
They tried to charge me for a service They owed me and didn't wash car afterwards like the website states
Nice people. Relatively quick oil change for a dealership. Felt it was a little over priced.
Trinity was great to work with! No pressure, hassle free and her customer service/ responsiveness was amazing!
Nate was amazing The people there was so kind. Nate came in on his day off. To help me
Took all day to diagnose problem. Dropped off Thursday pm for 730am Friday appt. I had to call for update at 4pm and we're just finishing the oil change b4 looking at the brakes. Took all weekend to get parts. Finished Tuesday. After initial difficulties called regularly with updates and car seems good. Thx
Professional and very knowledgeable staff. Was an easy and straightforward process. Would shop with them again
friendly, knowlegeable, , no pressure, explains everything. should be rated high, much better than most.
Joe c and Tony c were two of the nicest and most efficient car sales guys I’ve worked with, they were fast and made us feel welcome and comfortable. Highly recommend them!
Took my new truck in for the first service at the service center. Oil change and tire rotation. In and out in less than 30 minutes! I've never had such quick high quality service.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
It was a very pleasant experience We came out very satisfied They were kind and courteous
I had a great experience. I had a great experience. And everyone was nice, I also like that I got a video when my vehicle was ready. I hope to return to this location, if I have any other issues.
Was very satisfied. Andrew worked for awhile for me to find the vehicle i was looking for. Was very much appreciated
1st time working with the dealership and I had a great experience. Staff was knowledgeable and willing to work to get the best deal possible
AMAZING experience! Joe was very helpful with helping me find a few different options and we finally found my dream car! The process was simple and they helped move it along and get me the best deal! Anthony was also great! He helped with the financing portion and got me the best deal he could find! Thanks a bunch!
The facility is clean and efficient. I was greeted with 2 minutes of arriving at the facility.
Everyone was really nice, and they got done with my car pretty quick.
Very friendly individuals. There was a gentleman that worked there who went out of his way to get crayons for my 6 year old daughter to color (there were none in the kids room).
Explains everything thoroughly. Sends a video showing everything they are talking about and did. No extra charges for just looking at something.
Great experience. The entire team at Russ Darrow took care of me and my family. Big kudos to Drake Burke for doing an outstanding job. The epitome of outstanding car knowledge and customer service. Thank you so much!
My rating and experience is definitely a 5, excellent! My wife and myself were blown away by Bella Kingman. Bella was very professional from start to the finish and at the end of the day I drove away with the vehicle I wanted. Consider yourself very lucky to have this young lady on your team. The Nissan building is very clean including the restrooms. Everyone was very kind and courteous as well. I will definitely be back as a recurring customer and also recommending others to your dealership in West Bend.
I was there for 5 hours, no one has figured out how to fix my car, and now I have to bring it back again on Monday because they need more time to figure out what was wrong
We were welcomed and served very well- especially pleased with vehicle selection! We had a good experience and left with a vehicle that will meet our needs.
They were simply amazing to work with and met all my needs in my new vehicle. Thank you so much
Miles was amazing, great customer service and helped me find the perfect car for me! Tony their finance guy didn't rush me and thoroughly explained all of my options and add ones. I would give it 5/5 if the air conditioner didn't go out on the car almost immediately after I drove off the lot but not something either of them could have known.
They were very efficient and courteous and I would recommend them to friends and family. I myself am a person who has worked on mine and many other people's vehicles. I just don't have as much free time as I used to do my own service. So when I bought my truck from them I purchased a service package and am happy that I did.
They are in a hurry to get the car out of the lot with out detailing it and very sloppy. It's a nice vehicle but there is a bunch of dents that weren't in pictures and didn't get even a chance to look before being pushed out the door.
Trinity was hands down the best sales lady ive worked with. Through with things and made the process of trading in/buying quick and easy! Even made sure that I got the color I wanted! 🙂
The salesperson was able to find a similar model/year/mileage after the one I was interested in was sold while I was out of town. The manager then settled on a fair bottom line after some discussion. I also got an extended warranty for a very fair price. Love the car too.
Had a great experience with joe craden! He made the deal so quick and painless! I would def buy from him again!
They got the work done quickly, were very helpful, and have been consistent the couple times I've been with them
I was very pleased when with customer service. Everyone was very helpful, especially Joe Craden. He helped me out when I was searching for a new vehicle and even went out of his way to get the vehicle I wanted transferred from the sister location to west bend. He’s a great sales man, honest person, and willing to help in anyway he can. Thanks a bunch!!
We worked with Joe C and had a great experience. We got a fair price with minimal back and forth and we're happy with the overall buying experience.
Came in with my wife and we were greeted by Joe Craden. He was a very helpful and respectful young man, he made everything feel easy. I would highly recommend asking for him if you’re looking to purchase a car!
Joe craden is great to work with
Joe craden is amazing to work with. He is very knowledgeable and helpful.
Joe C was an all-star, great service and very helpful!
Highly recommend working with Myles. Hes a great guy!
It was great working with Myles, very professional and helpful.
I think that the Service was very great to aork witg and enjoyed it very much!
Very warm and inviting Very warm inviting the staff were very friendly and nice Baby one inviting the staff were very nice and friendly they had nice music playing it was just a great environment
I went into the dealership to do some research on a used Jeep and explained upfront that I was still in the research stage for both the vehicle and financing and was not ready to buy yet.
Joe Craden was an absolute professional while explaining the different vehicle options. After spending time with him, I’m convinced the extended warranty is well worth considering. He was never pushy and took the time to answer my questions, even knowing full well I wasn’t ready to make a purchase that day.
That level of professionalism stood out, and I will definitely ... Read More Google - May 20, 2026
Joe C was very helpful and knowledgeable. Highly recommend as a salesman.
Drake was incredibly knowledgeable and helpful in my car buying experience. I would highly recommend him to anyone looking to purchase a vehicle.
Friendly helpful and knowledgeable people
Joe c is a great salesmen
Joe Craden in a hip brace, was the only one to get up and greet us. His ability to be a customer advocate and relate our needs to the finance manager was great. I will recommend him and the dealership.
Trinity was very helpful, not pushy, friendly and helped me get in a vehicle that was within my budget and everything that I wanted.
Myles Nelson is an excellent worker and helped me an my friend get a new car with ease, enjoyed his help a d how knowledgeable he was on the vehicles and how much he was able to help with them. Was funny when we was waiting and even answered our questions that we had with ease.
Just got my first vehicle today! Miles was very enthusiastic and helpful.
Great atmosphere, with very kind and friendly employees. Very helpful finding me the best car in my budget. Would definitely return!
We have been using Russ Darrow for over 30 years. Every experience gets better and better. Drake was an excellent salesman! Friendly, patient and thorough. I will continue to highly recommend Russ Darrow for all your vehicle needs!