Customer Testimonials
Very friendly and courteous. Service was excellent. Like the videos of service performed.
Overall friendly and very thorough Seems to have knowledge about my car. The tech did a great job explaining the problem.
Great service and great people. Got me into a new pathfinder rock creek edition and I love it.
Easy, friendly, fast I like the video of my car. The staff was extremely kind and it was a very easy, quick experience
Good experience overall. Found a previously unknown issue an hour after we initially got the car home on a Friday evening, and they fixed it right away the next Monday with no issue.
The facility is beautiful. Brandon was very helpful and professional. The detail job was lacking and I had to do that myself. I am hoping to receive my other key fob early next week....
I had a great experience! My car feels so much better after the service. I really appreciated that I didn’t have any issues getting to work while my car was being fixed—they provided me with a car at no extra charge. That made the whole process smooth and stress-free. Plus, the customer service was wonderful—such kind and friendly people. Highly recommended!
Nice guys work there very helpful
They were honest,helpful and easy to work with. Would go recommend them to others.
They listened to my needs and helped me find the car that checked all the boxes.
I had an excellent experience getting my new Pathfinder!! The team I worked with was great, knowledgeable and they actually listened to what my needs were and worked with me to check all of my car need boxes! Thank You Tim, Rob & Shannon!!
The staff is very friendly. The waiting room is quiet and peaceful, with comfortable chairs. There is coffee and tea and snacks to go with them. There is everything to make it pleasant and comfortable. Time flies by unnoticed!!!
Very helpfully and professional kept me very updated on my repair Professional kind and knowledgeable
I recently leased a car and the team at Russ Darrow made this a great experience.
The service is good from the time I pull in the garage. I m usually met at the door and a few minutes later I m in the lounge reading a book. The service is quick and I’m out the door. I like the fact I can watch the inspection when I get home.
They were good to work with. Honest up front and Drake took the time to go above then normal explaining how all the buttons work.
I had such a great experience at Russ Darrow Nissan in West Bend thanks to Rob (manager) and Brandon (salesman)! They went above and beyond — stayed open late, made sure I was completely taken care of, and kept the whole process fun and stress-free. Buying a car can be overwhelming, but they made it smooth and easy. I even got to drive home that same night in my new vehicle! Truly appreciated their patience, professionalism, and great energy. Highly recommend working with them!
Great staff, pleasant atmosphere. Everyone at the dealership is friendly. The gentleman that sold me my truck remembers me. Always asked how I'm doing and how it is and the service department is great
They were very helpful for me they answered all my questions that I could think of at the time
Brian at Nissan is the best! He will help you through any of your vehicle concerns. Give him a call.
Service was very nice and quick. Employees were very knowledgeable and personable. Sales floor was clean and snacks were appreciated
Prompt and great followup. Very accommodating with scheduling time. Quick turnaround and liked the video texted after the work.
In for one of my 3 free oil changes I received with purchase. Quick, professional and friendly.
Everyone was informative and prompt was very happy with my time spent in you company
They were fast, friendly and did a great job with my car! I would recommend them!
Great service. Was great working with the sales team on my new pathfinder lease agreement. Thank Chris Rose
He was very helpful with providing me with an email address to send him my mailer discounts coupon so he could apply the discount offer to my invoice
Very good experience. Sales person and manager were good. No high pressure tactics and was able get vehicle at what I consider a good price.
Great service, but it comes at a cost to the customer, unnecessary charges on my Bill. And really it wasn’t right.
I worked with Chris Rose, he was very professional and knowledgeable as well. All the associates at Russ Darrow West Bend were very kind and welcoming .
Just recently purchased our 3rd vehicle from Russ Darrow and will continue to keep coming back as they have a great sales team, and service center is awesome too. Had the pleasure to work with Mitch with our last car and a little bit this time and is a great guy to work with!! Would recommend Russ Darrow for making it easy finding the right car for you and professional service to keep it running smooth. Thanks again for Great Service!!
Great Complete quality service! friendly helpful technicians! Great care ease of in and out! Will be back
Very nice and professional. Friendly staff Didn’t have to wait long. Will go back.
Helpful They were friendly, not pushy, helpful, gave good suggestions. Its in a good location. Very accommodating.
I was ignored, treated poorly, lied to, and sold a broken car. I will never go back.
I recently had an oil change & I have to say I was treated great. The people are easy to talk with, even though it's just for something simple. I didn't wait long at all. They were very thorough. I'm very happy with the service I get here.
Jose was great! Made sure to pick out vehicles in my budget and made the process smooth.
Had a tire rotation and they forgot to tighten the lug nights. My wheels almost fell off while was driving. You’re very lucky I did t get hurt or hurt someone else. They said they’d take 40$ off the brake service but my Quote was 399 originally I paid $421. So no discount. When I questioned it, he said there was a “shop charge” that he took off. Well that wasn’t on the original quote. So I think he made it up to try to appease me. Dishonest.
Wonderful experience - will definitely be back!
Great experience. Negotiations very easy and I got an excellent deal. Thank you.
Service on my Murano has been excellent. The service members listen to what I say and fix or correct the problem. I am very satisfied with the service.
Best dealership around. Everyone is so nice and helpful. Love Russ Darrow Nissan West Bend.
I thought I had a good experience until I called with a few questions after I took delivery & no one will return my call. I called my salesman Brandon, the sales manager, Rob Garcia & even the general manager, Mitchell Darrow & no one is calling me back. The salesman never asked me for the extra key fob when I took delivery of my new car & I forgot to give it to him so I was trying to find out how they wanted me to get it back to them because I live 45 minutes away & I know ... Read More Facebook - Apr 16, 2025
The service I get there has always been over the top! I appreciate how ur customer care is elite. Thank you
I take my Nissan here to get serviced always wonderful customer service and waiting time is very minimal I highly recommend
It was nice, I just wish I felt like I was not a problem there
Awesome experience, absolutely love my new car and the staff at Russ Darrow Nissan of West Bend!!
They were willing to work with me to secure the car I wanted. They were very friendly and helpful.
Clean Thorough and respectful customer service representative 'G' Helpful and informative in showing me what was needed.
Awesome service staff and great accommodations! Would definitely come back again for my next service visit!
I felt like they really tried to make me happy and they did! We are very happy with our purchase.
Great guys in the service department. Their so easy to talk to. I will continue to come back for service.
“G” did a magnificent job of reseting the Mini’s computer to eliminate a Service message that appeared after the oil change and tire rotation.
Got me in right away. Understood the concern I had with vehicle. Short wait when I checked in.
Extremely poor communication and planning for a recall. They kept my car for 2 whole days and did nothing. I have to bring it back in two weeks. But I originally schedule this appointment two weeks prior. Parts should have been in stock. What if my recall fails during the two weeks I’m waiting for parts??? Can I sue you for poor service? I’m not happy on any level with your service department!!!
Good place to buy a car. The salesman and sales manager were very helpful and easy to deal with.
Worked with Chris on looking for a car. He was very helpful and listened to what I wanted. He check in with me, but not in a pushy way at all. I would highly recommend working with Chris
Roger was great as usual! The video is great showing and telling how my car is doing. Service was very quick about 40 minutes or less.
Friendly staff, enjoyed the video that I received from the tech going over what they saw when they did the inspection.
I absolutely would give Gabe 5 stars, he was awesome and went above and beyond to find what I was looking for. I felt a little betrayed by management from the negotiating to purchasing a car I was told was certified that I paid cash for only to find out at pickup that it wasn’t ready cuz it needed to be certified. When finally able to pick up I had to resign the final paperwork on a car I paid full price for 2 days prior. Maybe it had something to do with the fact that I signed for a certified ... Read More Google - Mar 22, 2025
Russ Darrow Nissan of West Bend has been fantastic and very supportive as far as my needs and the maintenance of the vehicle.
Communication within dealership and with myself was awful. Bought a vehicle and two days later, the check engine light came on. I took the car the dealership and I had to call several time to find out what was going on.
Russ Darrow service has been super for me. Very professional and friendly staff.
Very good service. As always Everyone was very nice and helpful. I was also given a few suggestions, like new wiper blades which sounded like a good deal so I agreed to that.
Great service, and excellent turnaround! Staff was friendly and was able to get me in and out!
David Schlei was great ! Made the experience fantastic 👍 knowledgeable and friendly , definitely customer service driven !
Drake was very helpful in getting my perfect vehicle. Trade in process was super easy too.
Good deal, I think?
Friendly, professional, and experienced staff! The waiting area is clean and comfortable! The wait time has always been very reasonable!
Dealer provided excellent service. Timing of service was first rate. Comfortable surroundings made the time fly by.
Iam a regular I've been going to them since I got my car in 2021 or 22 they always do a good job their thorough and they prices are reasonable I trust their work no issues with the service so far
Good service friendly staff clean waiting area Good service overall. Would recommend to friends and family
Service done as scheduled and everyone friendly with good, timely communication, and video to show work done and inspection.
Russ Darrow Nissan has always been very helpful when I bring my car in. Very pleasant
Great service. I love the video of the underside of my truck. Such a smart idea.
David is hands down and by far the best car dealership salesman I have ever worked/dealt with. Night and day difference between him and whoever sold us the Rogue and broke so many promises. Faith restored.
Very friendly
The service department at this West Bend Nissan dealership is very professional and efficient. Our vehicle is always taken care of throughout the process.
The service advisor was friendly and helpful. He kept us informed as service was being done.
Talk about a seamless lease experience!! Thanks to Drake, our sales representative who helped create a lease agreement that fit our budget perfectly!!! This is our 2nd lease from Russ Darrow - we stayed with them because of exceptional customer service!!!!
Great service pleasant people
Excellent communication from the service representative, not a great experience overall but the representative was very helpful.
Very smooth process, very pleased
Fast service and a technician that took the time to explain the concern i came in with and what steps to take to resolve the problem.
Love Russ Darrow Nissan! Professional service advisors and they make sure your vehicle is safe for the roads!
Had poor experience with a car I bought in August, 35k miles and 3 years old ended up being a dud and although they helped get me into a new car I shouldn’t have had to get said new car in the first place.
Awesome job getting me in and out! No appointment needed but should've done it.
Wonderful service. Easy to schedule. Wonderful service staff. Prompt and helpful. Very polite. Friendly and professional.