Meet Our Staff

Management

Mitch Darrow

Mitch Darrow

General Manager
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Robert Garcia

Robert Garcia

Sales Manager
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Sales

Drake Burke

Drake Burke

Sales & Leasing Consultant
13 Reviews
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Brandon Wilder

Brandon Wilder

sales person
4 Reviews
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Hans Frey

Hans Frey

sales person
1 Review
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Christopher Rose

Christopher Rose

Sales Consultant
1 Review
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Finance

Shannon Pankratz

Shannon Pankratz

Finance Manager
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Administration

Ellisha Donath

Ellisha Donath

Admin
3 Reviews
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Jessica Braund

Jessica Braund

Office Manager
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Internet

Tori Abel

Tori Abel

Internet Sales
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Skyler Steinert

Skyler Steinert

Internet Sales
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Drake Burke

Drake Burke

Sales & Leasing Consultant
Dealership Experience 4 years 4 months
Industry Experience 5 years 7 months
Hi, I'm Drake, and I'm passionate about helping you find the perfect vehicle to fit your lifestyle! I've been with Russ Darrow since October 2020, and I'm proud to call West Bend my home. When I'm not on the lot, you can find me on the golf course or enjoying the great outdoors! Stop by Russ Darrow of West Bend and ask for me – I'm committed to making your car-buying experience fun and stress-free!
Recent Reviews

Jan 22, 2025

Dealership Rating
Employee Rating

The dealership helped me in a great way they told me what

The dealership helped me in a great way they told me what was wrong, and what was causing some issues.

Jun 24, 2024

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Employee Rating

Blake, Drake, and Shaun made my experience buying a new

Blake, Drake, and Shaun made my experience buying a new vehicle as informative and helpful as possible.

Mar 06, 2024

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HORRENDOUS EXPERIENCE.

HORRENDOUS EXPERIENCE.Helping my daughter purchase a car. Made an appointment to look at 3 vehicles.At 930 AM Appointment was confiemd for 1130 Am. Arrived, was told the salesman I was dealing with was on a test drive so I got a different salesman. 2 of the 3 vehilces now not available? Drove the one, and it had hesitation / jerking issues. Picked out another, rotors and brakes were worn out and they said they would not fix it. Therefore now selling an unsafe vehicle. Drove a 3rd, agreed on a price, they came back with an added $3300 above advertised price. $499 for security etching I did not want. $2200 for ceramic coating and interior coating. $499 dealer fees. There for over 2 hours and the original salesman I made appointmnet with never stopped by. Inflated prices / add ons, bait and switch tactics, and trying to sell unsafe vehicles. DO NOT give this crooks the time of the day. Went down the road to an Honerst dealer, upo front pricing, upo front $299 dealer fees, CarFax report. 1/2 hour later, purchased a vehilce from an Honest dealer. CROOKS

Feb 20, 2024

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Gabriel really helped me out with my purchase of my car.

Gabriel really helped me out with my purchase of my car. He made sure everything was done right. He really went above in start to finish.

Nov 29, 2023

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I think it's about as good as any.

I think it's about as good as any. Drake was pleasant. However, difficult to get finance to follow up. Called 3x and mesaage always said out of office but she was not. Gave them all my info, waited 6 days, no call back with payoff amount. Finace said they didn't know anything about it. I don't believe that. I spoke with her once prior. When we arrived we were told everything would be ready for us to sign to buy out our lease, not the case. Disappointed, I gave them everything before we arrived. If they had a question, before filling out the form they could have called but didn't. We waited 60 min to see finace, we were there an hr and 15 min.

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Brandon Wilder

Brandon Wilder

sales person
Recent Reviews

Jan 22, 2025

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Employee Rating

The dealership helped me in a great way they told me what

The dealership helped me in a great way they told me what was wrong, and what was causing some issues.

Jan 15, 2025

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Easy to work with.

Easy to work with. Responsive to questions. Kept me informed about process. Brandon was great

Feb 23, 2024

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I went in search of a new car and Brandon did not

I went in search of a new car and Brandon did not disappoint. He found me the car I wanted for a great price. Any issue that came up, were quickly resolved and made the experience great.

Feb 06, 2024

Dealership Rating
Employee Rating

The salesman Branden very nice and easy to work with.

The salesman Branden very nice and easy to work with. Rob the business manager was nice as well.

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Ellisha Donath

Ellisha Donath

Admin
Recent Reviews

Jan 23, 2025

Dealership Rating
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They did a great job.

They did a great job. Polite, knowledgeable Done in the time promised, with no surprises. I'll be back for all of my service.

Dec 09, 2021

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Very friendly efficient helpful. Had my 18 month grandson...

Very friendly efficient helpful. Had my 18 month grandson along and Jason my salesman even helped with the baby.

May 03, 2021

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Employee Rating

I was able to go in for oil change without an appointment...

I was able to go in for oil change without an appointment and was treated like a long time customer went above and beyond my expectations

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Hans Frey

Hans Frey

sales person
Dealership Experience 1 years 3 months
Recent Reviews

Jan 22, 2025

Dealership Rating
Employee Rating

The dealership helped me in a great way they told me what

The dealership helped me in a great way they told me what was wrong, and what was causing some issues.

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Christopher Rose

Christopher Rose

Sales Consultant
Recent Reviews

Jan 22, 2025

Dealership Rating
Employee Rating

The dealership helped me in a great way they told me what

The dealership helped me in a great way they told me what was wrong, and what was causing some issues.

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Tori Abel

Tori Abel

Internet Sales
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Jessica Braund

Jessica Braund

Office Manager
Dealership Experience 5 years 1 months
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Mitch Darrow

Mitch Darrow

General Manager
Dealership Experience 1 months
Industry Experience 26 years
I am honored to be the 3rd generation serving the West Bend community at the Russ Darrow West Bend dealerships (Toyota, CDJR, Nissan). It is of the utmost importance to me that we provide exceptional customer service to our community and offer a place for everyone to enjoy visiting and accomplishing their automotive needs.
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Robert Garcia

Robert Garcia

Sales Manager
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Shannon Pankratz

Shannon Pankratz

Finance Manager
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Skyler Steinert

Skyler Steinert

Internet Sales
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    Christopher Rose

    Christopher Rose

    Sales Consultant

    1 Review
    Skyler Steinert

    Skyler Steinert

    Internet Sales

    Tori Abel

    Tori Abel

    Internet Sales