Customer Testimonials
They did a great job. Polite, knowledgeable Done in the time promised, with no surprises. I'll be back for all of my service.
Dealership is always clean and personnel is always helpful and friendly. They always complete the service in a very timely fashion.
The dealership helped me in a great way they told me what was wrong, and what was causing some issues.
AWESOME SERVICE FROM EVERYONE.
The gentleman working at the service counter was EXTREMELY helpful, kind and friendly! I wish I remembered his name, but he was fantastic
The entire process was pleasant compared to what dealing with vehicle dealerships usually can be. Hans was an absolutely great salesman to deal with. He was honest and a real straight shooter. The numbers process was a bit irritable but almost always are. Overall a decent experience.
It is Clean, professional, timely and reliable for my Nissan needs. Roger is always personable.
Easy to work with. Responsive to questions. Kept me informed about process. Brandon was great
I have always had a good experience going to this dealership. The service department is friendly and on top of all my needs.on my last visit they sent me a video of the inspection they did and the service they performed and I was really impressed with that! That's a winning concept right there!
Everyone was friendly and accommodating and went above and beyond to make sure I and my family were taken care of despite their dealership humor.
The service was excellent and very efficiently done. I appreciated the service video as well.
Nice people, very fair pricing. It just took way too long.
Nick L. Our salesman promptly got back to me when I inquired online about a car that we were interested in. I contacted the dealer over the weekend and received an email back right away. The Nick followed up, we set up an appointment and came down and test drove the vehicle and purchased it and drive away that same day. Ms. Pankratz in finance was very congenial and helped to get us n our way.
Purchased a new Nissan Pathfinder. Sales and financing teams were great.
Super friendly, not pushy, and was able to get me the monthly payments I was hoping for!
Had a great experience from beginning to the end and found a great car thanks to them!
Was there for my battery change. Service is wonderful and quick. Definitely recommended.
All the employees were very nice. And knowledgeable. Great experience.
The service department employees were very informative. My service was done in a timely manner. I was impressed with the video of my service. I would recommend Russ Darrow Nissan of West Bend.
Drove up for my appointment and the team already had my information up. Fast, courteous and good coffee to boot.
When we were at the dealership all employees were wonderful and helpful. A great experience.
Always been accommodating to service needs.
Very professional. Everyone we dealt with was very friendly. Hans explained all options throughly to us.
Smooth transaction. Hans was great to work with and love our new car.
Good people, seem to care about their clients.
I purchased a new car from Russ Darrow in West Bend. I had Justin Schmidt for my sales person. He is very nice. Knew alot about the car. Inspected the car with me and also the walk around. Did have a few questions, which he answered. Coffee and snacks. Sent 2 very nice videos to say thank you for the purchase. The car was reduced by the factory and they would not buge on the price. I was offered 2 other offers. I was disappointed with 2 things that were not told to me till after I purchased the car. I also purchased ...
Pulled in here unannounced. I was 6 hours from home having electrical issues. Brian Bahr in Service was amazing. They figured it out! Highly recommend. Super impressed.
Polite no pressure to buy right on the spot. Sales new the ins and outs of the Rouge I bought well informed
Drake was very informative and friendly
Drake was very informative and friendly
(Translated by Google) Everything is cozy, the wait is not annoying. There is coffee, tea, snacks. The people are nice and polite. They apologize a lot if there is a delay. In short, I recommend it! (Original) Всё уютненько, ожидание не раздражает. Есть кофе, чай, закуски. Народ приятный и вежливый. Много извиняются если вдруг задержка. Короче рекомендую!
Friendly took their time with all my questions did not feel pressured into buying on the spot
Great day.
My experience buying a vehicle at Russ Darrow in West Bend with Drake was exceptional. I told him what type of SUV I was looking for and my price range and within five minutes Drake selected the perfect vehicle for me. Drake and the team greatly exceeded my expectations!
I recently had the pleasure of working with the service department for an alignment on my vehicle, and I couldn’t be more impressed with the experience. From start to finish, the team was professional and efficient. Not only did they get the job done quickly, but my vehicle is running smoother than ever. The level of expertise displayed was top-notch. I highly recommend their service to anyone in need of alignment work —
Would recommend! Ask for Drake and you will get the best deals.
Great service reps! Oil changes are a breeze!
Great service! Fast and efficient with wonderful staff!
Great experience from start to finish! Would definitely recommend.
Only Nissan dealership near dodge county. Serviced my 2014 Rogue SL. Nice and quick also has a very nice waiting area with comfortable seats! Highly recommend!
Great service! Friendly personnel and video from technician working on car explaining what he did was informative.
I purchased a beautiful 23 Santa Fe that was wonderfully equipped with a price better than anything I found online. The staff was kind and friendly and accommodating to my desires. It was a pleasant experience!
Joe was fantastic to deal with. He got the car we were looking for back to the store and we lived it! Every part of the buying process was great. So happy it was hassle and stress free.
Had my truck towed in at about 4pm On a Tuesday and received text and video by 8:30 a.m. Wed saying truck is fixed, what the problem was, and no charge (still under warranty). Brian In service was extremely polite and professional. Thank you!!
Every time my daughters have taken their vehicles in for their oil changes or anything else they’ve been fast, honest, and have done good work.
My battery died under warranty and I was able to get in right away. They reconditioned the battery. Hopefully this fix will hold.
I had a good experience there they helped Me out every step of the way and we're very Friendly
Started with an online search for a vehicle I was looking for. Fell in love with a Santa Fe they had as a used car. Went there to test drive it and meet my sales person Hans. The communication and transparency from him and the finance manager Shannon was outstanding. They both eased my fears into buying a car for the first time. Hans has been kind and understanding through the whole process and has been checking in with me on how I like the vehicle. If I need to buy a car ever again I will definitely be going ...
Brandon was great to work with, highly recommend.
Brandon was very polite and friendly. He made the process enjoyable while listening to our needs.
Thanks for the new car, Blake ! Great service. Would recommend. Probably one of the few dealerships who still do customer service right.
Great service from the service advisors. Great guys. I appreciate them and they will be getting a xmas present from me 😁.
Always a pleasant experience going to West Bend Nissan. very friendly customer service.
Brandon at Russ Darrow is the best sales representative to work with! He was so knowledgeable and helpful. He made everything low pressure and very straight forward. I highly recommend working with him!! Blake in sales and Tony in finance were also great to work with. This dealership is incredible!!
Roger was great as usual, in service. Drake was great working with me on purchasing a new car!
Everyone at Russ Darrow Nissan was great to work with. Special thanks to Brandon for everything!
So professional, service was completed very quickly. I will definitely come back again! Thank you for providing excellent customer service.
Fast service and it was great to see Roger back!
Everyone I worked with was very nice and helpful
Had a great experience with Drake
Scheduled an appointment for an oil change. The place was clean and friendly people.
As always, we enjoyed friendly and efficiently service!
Very helpful, very professional, couldn't have asked for a smoother maintenance/oil change experience!
Blake, Drake, and Shaun made my experience buying a new vehicle as informative and helpful as possible.
I went in search of a new car and Brandon did not disappoint. He found me the car I wanted for a great price. Any issue that came up, were quickly resolved and made the experience great.
Gabriel really helped me out with my purchase of my car. He made sure everything was done right. He really went above in start to finish.
The salesman Branden very nice and easy to work with. Rob the business manager was nice as well.