Customer Testimonials
Good, thorough. Know my car is taken care of Experience with the dealership is Good, thorough. Know my car is taken care of. Wish the excessive surveys and follow ups would cut down a bit
Great. Friendly and courteous and knowledgeable. An outstanding experience as always. Love going there period.
Great. Friendly and courteous and knowledgeable. An outstanding experience as always. Love going there period.
Great. Friendly and courteous and knowledgeable. An outstanding experience as always. Love going there period.
The service was great I love the video very informative and my appointment was done in a very timely matter
Dropped car off for the day and was notified when done. Everything went smoothly My only complaint would be that I wish who ever moved the seat would have moved it back! Must have been a tall mechanic!! ??
So far great experience. Very friendly and helped us find a vehicle within our budget
They were very nice and helpful with all my need and wants and were flexible
Great communication with very timely responses Very knowledgeable of vehicle and explained how technology works
The service was good.The price was out of control I had a good experience with the staff.The work was done in a timely fashion.The price Was too high
Trinity was so helpful to me buying my car. She answered all of my questions. Friendly and I enjoyed her very much.
Amazingly friendly, went beyond and above to find the exact truck I wanted. The price was better than fair compared to rhe new price.
They tried to charge me for a service They owed me and didn't wash car afterwards like the website states
Nice people. Relatively quick oil change for a dealership. Felt it was a little over priced.
Trinity was great to work with! No pressure, hassle free and her customer service/ responsiveness was amazing!
Nate was amazing The people there was so kind. Nate came in on his day off. To help me
Took all day to diagnose problem. Dropped off Thursday pm for 730am Friday appt. I had to call for update at 4pm and we're just finishing the oil change b4 looking at the brakes. Took all weekend to get parts. Finished Tuesday. After initial difficulties called regularly with updates and car seems good. Thx
Professional and very knowledgeable staff. Was an easy and straightforward process. Would shop with them again
friendly, knowlegeable, , no pressure, explains everything. should be rated high, much better than most.
Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy
It was a very pleasant experience We came out very satisfied They were kind and courteous
I had a great experience. I had a great experience. And everyone was nice, I also like that I got a video when my vehicle was ready. I hope to return to this location, if I have any other issues.
Was very satisfied. Andrew worked for awhile for me to find the vehicle i was looking for. Was very much appreciated
1st time working with the dealership and I had a great experience. Staff was knowledgeable and willing to work to get the best deal possible
The facility is clean and efficient. I was greeted with 2 minutes of arriving at the facility.
Very friendly individuals. There was a gentleman that worked there who went out of his way to get crayons for my 6 year old daughter to color (there were none in the kids room).
Explains everything thoroughly. Sends a video showing everything they are talking about and did. No extra charges for just looking at something.
My rating and experience is definitely a 5, excellent! My wife and myself were blown away by Bella Kingman. Bella was very professional from start to the finish and at the end of the day I drove away with the vehicle I wanted. Consider yourself very lucky to have this young lady on your team. The Nissan building is very clean including the restrooms. Everyone was very kind and courteous as well. I will definitely be back as a recurring customer and also recommending others to your dealership in West Bend.
I was there for 5 hours, no one has figured out how to fix my car, and now I have to bring it back again on Monday because they need more time to figure out what was wrong
We were welcomed and served very well- especially pleased with vehicle selection! We had a good experience and left with a vehicle that will meet our needs.
They were very efficient and courteous and I would recommend them to friends and family. I myself am a person who has worked on mine and many other people's vehicles. I just don't have as much free time as I used to do my own service. So when I bought my truck from them I purchased a service package and am happy that I did.
They are in a hurry to get the car out of the lot with out detailing it and very sloppy. It's a nice vehicle but there is a bunch of dents that weren't in pictures and didn't get even a chance to look before being pushed out the door.
I think that the Service was very great to aork witg and enjoyed it very much!
Very warm and inviting Very warm inviting the staff were very friendly and nice Baby one inviting the staff were very nice and friendly they had nice music playing it was just a great environment
Joe Craden in a hip brace, was the only one to get up and greet us. His ability to be a customer advocate and relate our needs to the finance manager was great. I will recommend him and the dealership.
Trinity was very helpful, not pushy, friendly and helped me get in a vehicle that was within my budget and everything that I wanted.
Great atmosphere, with very kind and friendly employees. Very helpful finding me the best car in my budget. Would definitely return!
People were great and informative. Didn't push anything Myles was a an extraordinary salesmen!! Nice variety is cars
They got to me right away and the service itself was great. Also got video footage of everything they did which I have not seen before but greatly appreciated it!
Trinity was absolutely amazing! She walked me through the entire process and also took the time to help my co-signer understand everything as well. She was able to get me into my dream car while keeping it within my monthly budget. I would highly recommend her and this dealership to anyone looking for a new car.
I noticed when I looked at the service sheet that everything was checked except the brake fluid and, I think the transmission fluid. Someone called to ask if everything was OK, and I mentioned it. But he said he nothing to do with the service and I would need to call them. I didn’t bother because, generally speaking, service is not good wherever you go.
Lori is always super understanding and helpful! She is honestly a huge reason why I service my vehicle at Russ Darrow Nissan
We scheduled an appointment for a recall and they were very prompt, had it done in a timely manner..
I had a great experience. All of the staff were super helpful and easy to work with.
The variable pricing is not respectful, the failed transfer of the plates immediately that day was not acceptable, the inability to fasten the front license plate also not acceptable. Overall disappointment with the Russ Darrow experience.
Fast and friendly service. You were out of snacks and bottled water again You didn't wash the car
Everyone at this dealership is very friendly and knowledgeable. They go above and beyond. Thank you
Everyone was so kind and worked with me with excellence and care. They went over and above! I am very pleased!
Joseph was very responsive, quick, informative and made this purchase for our client a good experience. From start to finish, a great experience and hope we can do more business in the future.
Nothing but helpful in finding a car she helped me trade in my 2013 jeep grand Cherokee srt8 and got me into my new 2025 Hyundai Elantra N!!!
This is our 2nd Nissan from Rob and Joe. Very responsive and respectful. Very pleased. Thanks again!
They were very professional and finished the oil change and Recall quickly. Faster than what I thought it was going to be.
Professional, straight forward no pressure Worked to meet my financial goals on price. Low pressure negotiation. Gave me a fair deal on a great vehicle.
Myles told me the Nissan Versa had a 100,000 mile factory warranty. Later when I mention it he said it did not. Rob told me they would get an interest rate around 6% but in the end it was 7.63 %. Tony told me I would get 3 oil changes and tire rotations but did not tell me that cost me extra $190 dollars extra. I saw it written in the next day in the contract. He also sent me out the door without the paperwork for the extended warranty that I paid for. Later, when I asked, he sent it to me. 8 wanted the car ... Read More DealerRater - Apr 11, 2026
The service center is very helpful and willing to go the extra mile to accommodate you. Scott was very helpful.
Booked appointment online and it didn't actually schedule it. I didn't get a reminder so I was suspicious. The guy in service didn't let that be a problem and was able to fit me in. I only waited 10 extra minutes over a normally scheduled time. I have trouble getting my car to the dealer so this was a big deal to me to not have to come back another time.
Great experience dealing with Russ Darrow West Bend and Trinity! Exceptional communication and Trinity was able to locate and deliver the exact vehicle we were looking for. Her professionalism, kindness and good nature made for an excellent customer service experience. Definitely would recommend Trinity and visiting Russ Darrow West Bend!
Trinity was amazing fast and efficient It was a great experience would recommend highly If you need a new car
very friendly salesman, very talkative and helpful, answered any and all questions from start to end
Trinity made this car buying experience so easy! I will definitely consider Russ Darrow West Bend for any future cars!
We ordered and paid for floor mats but they didn't order them. We had to follow up with them a couple weeks later.
Good looking dealership inside and out. They serviced my vehicle right away and I was on my way within an hour. My vehicle was parked inside and one of the workers opened and held the door for me on my way out. My car news was good but good news or bad it's all about customer service!
Trinity and Rob were both amazing sales people! Trinity did amazing taking through the test drives and helping narrow down which vehicle would fit me best. This is my second vehicle through Russ Darrow. Rob was also amazing with helping make sure everything would stay within my budget for me. Thank you!
They were able to get me a Rogue that I wanted. Pleased with the service.
Always a pleasure to take my vehicle here. Friendly, courteous and great service Just a nice atmosphere. Even my previous sales guy (Drake)will come and talk to me while I'm sitting there waiting for my vehicle to be serviced.
An issue that should have been taken care of before purchased the vehicle will now cost me money
Trinity was very knowledgeable, friendly, easy to talk to. I didn't feel pressured with my purchase. The dealership was very clean and everyone i interacted with was friendly and professional.
Drake listened to my needs and quickly found a few cars that met those needs. Made the purchasing experience very streamlined.
Thorough I found the mechanics video and explanation to be thorough. To see the actual parts involved was a real plus
We purchased a 2025 KIA Sorento. Russ Darrow Nissan, WB brought the vehicle from Russ Darrow KIA, Wauwatosa. There were a few hiccups at pick up two days after sighing the paperwork but five days later with the help of Trinity K, manager Rob Garcia, and Connor Sawyer (Russ Darrow. KIA), all is well. Thank you.
Just fine - was a simple oil change I was able to utilize oil change credits that I had from purchasing the vehicle there which saved me money and made me happy. The oil change was quick and the communication was good.
Monica was awesome. It was a process for me purchasing a vehicle. Monica did everything in her power to make sure that happened. Thanks for the encouragement and the ride to pick up my new vehicle. Jon was good as well.
Absolute worst customer service I ever experienced. I will never return there for anything. Service sucks in every way. The GM should be embarrassed by his staff
They performed the work i requested and in a very timely manner as I waited for the service
Very welcoming, knowledgeable and very fast! Trinity was very pleasant and knowledgeable and made it extremely easy. Great to work with 10/10
Everything was done in a customer positive manner. Staff was friendly and very helpful. Roger a d Lori Dyrcz are an asset to your organization. And will be bringing my car back for future services. Thank you.
Quick, efficient, and thorough Everyone is very friendly and professional Very happy with how easy it is to get in and out
EVERYONE THERE IS ALWAYS HAPPY TO SEE ME..THE SERVICE IS ALWAYS TOP NOTCH...???????? KEEP UP THE GOOD WORK.
Bought vehicle from Tim. Not Garcia. Tim was very helpful and professional Great service and informative
By far the worst experience I’ve ever had at a dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I saw was available online. Talked to the salesman which he said was AVAILABLE and everything looked good. I test drove it and told the salesman I wanted to buy it. He then goes to get the final numbers from his sales manager which we agreed upon and I signed the paperwork! They had me fill out their online paperwork for financing and ran ... Read More DealerRater - Feb 13, 2026
Nice and quick No issues in and out quick with a comfortable waiting area and clean
I got a great deal on my future car and was helped in a timely manner.
As always Roger was very professional and the service tech efficient.love being well taken care of
Pleasant people to work with and fair deal. Clean and friendly environment. Three more words.
Salesman lied to me pre purchase, during purchase, and post purchase about the vehicle being detailed. Finance manager lied during final numbers that it was currently being detailed. There were dorito crumbs throughout the back seat and clearly didnt get detailed.
I hav I have had a great experience at your dealership I had a very bad experience about 2 years ago. Every experience since that one has been great.
Brian was able to get a warranty replacement for a new tire that had an issue.
Your customer service is great the service center I never had a problem with the new car salesman I'll have to find a different one than one I had
Very helpful, informative, responded back quickly, didn't try to pressure me like salesman at other dealerships did. ( I took a test drive at a different dealer before I test drove the Nissan and I told them I was simply driving and going home yet they still pulled me in the office for numbers and tried getting me to buy ) and with Isabella I didn't have to deal with any of that. She was respectful and gave me my space and answered all questions I had
Everyone was very kind and helpful. I didn't feel like they were pushing me into buying something I didn't want. I would definitely recommend them to others.
It was good. Very quick and easy oil change and tire rotation Loved how fast and efficient the mechanics were
Great to work with. Friendly and personable. Our time with this purchase was quick and hassle free.
THEY ALWAYS TELL ME THE PROBABLE PROBLEM B 4 THEY START... EVERYONE I'VE DEALT WITH FROM THE START IS ON THE BALL...??????
The service advisor talked down to me . I tried to tell him that I have a platinum warranty bumper to bumper... I still had to pay for my tire rotation ... I feel like the repair may take a long time and I am very unhappy
Best interactions with a dealer/service center I've ever had. Great service as usual.
Brian did a great job of listening and making me feel welcome and satisfied ??
Kept informed. reasonable turnaround. expectations met. I was kepted informed. The turnaround time was reasonable. Relaxing environment. Refreshments need to be stocked. My expectations were met.
There very helpful,there worked on my car when I didn’t have appointment. My engine light was on and I needed folders.
Very great service, answered all my questions and concerns. I will recommend your service to all my friends and family. Thank you
Excellent experience. The financing person and Brandon were very good. We really enjoyed it. We will continue to do business with Russ. Darrell